資訊工作人員之核心自我評估對工作滿意及生活滿意之影響

Impact of Core Self-evaluation, Job Satisfaction and Life Satisfaction of Workers in Information Software Industry

林哲宇(Jhe-yu Lin)

指導教授 ： 林子銘

國立中央大學/管理學院/資訊管理學系/碩士(2008年)

摘要

核心自我評估為是一種人格的特質(personality trait)，是個體對自身所抱持著的基礎的評估。核心自我評估的內涵包括自尊(self-esteem)、一般自我效能(general self-efficacy)、神經質(neuroticism)和控制源(locus of control)。目前研究已顯示核心自我評估已被證實與工作績效、工作滿意有關連(Judge, 2001)。在世界性的認知心理比較研究也顯示華人在四個核心自我評估構面都是很差。因此本研究希望能從核心自我評估的觀點，來提升資訊管理從業人員的工作效率和工作滿意度。

本研究以核心自我評估為基礎，去了解資訊產業創業家、資訊管理經理、資訊管理技術人員、非資訊領域之中高階主管、資管在職專班、資訊管理學生（碩士生、大學生、技職生）在控制源、工作自我效能、自尊與神經質以及工作滿意、生活滿意的差異。並且分析資訊專業人員的自我核心評價與工作及生活的關係。希冀能探索出核心自我評估的價值以及對於資訊管理領域的重要性。

研究結果顯示軟體產業創業家與非資訊領域之中高階主管皆是呈現內控的傾向、擁有較高的自尊、呈現情緒較為穩定的狀態、擁有高工作自我效能，擁有工作滿意與生活滿意；資訊管理經理、資訊管理技術人員表現皆是遜於軟體產業創業家非資訊領域之中高階主管，而資訊管理學生整體表現則是落在最後，呈現外控傾向、低自尊、神經質。資訊工作人員之核心自我評估正面影響工作滿意與生活滿意。

本研究貢獻在學術上提供針對資訊從業人員之核心自我評估研究；在管理實務意涵上，企業選拔資訊管理經理除了重視專業能力亦要重視員工的核心自我評估特質，此外在企業教育訓練應設計提升核心自我評估能力的課程，而能提升員工與組織在工作與生活的正面效益。

關鍵字

資訊工作人員 ； 核心自我評估 ； 生活滿意 ； 工作滿意

並列摘要

The core self-evaluation is both a personality trait and a basic estimate that each individual holds towards each oneself. Core self-evaluation consists of self-esteem, general self-efficacy, neuroticism, and locus of control. Present study has shown that the core self- evaluation is related to work performance and work satisfaction(Judge, 2001), and that world contrastive cognitive psychology researches also demonstrate the Chinese have bad performance in four constructs. Therefore, this research aims to improve the work efficiency and the work satisfaction of IT professionals through the aspect of core self-evaluation.

Based on core self-evaluation, this study explains the differences among software entrepreneurs, MIS managers, MIS professionals, top managers, MIS graduates, and MIS students, including postgraduates, university students and vocational students, in respects of locus of control, general self-efficacy, self-esteem, neuroticism, work performance and work satisfaction. The relationship among core self-evaluation, job and life satisfaction of MIS professionals is analyzed as well. The goal of this research is to explore the value of core self-evaluation and its significance toward the area of MIS.

The results indicate that Software entrepreneurs and top managers have internal locus of control, high self-esteem, stable emotions, high job self-efficacy, high job satisfaction and high life satisfaction. Meanwhile, MIS managers and MIS professionals perform worse than their counterparts—software entrepreneurs and top managers. By contrast, the overall performances of MIS students, referring to postgraduates, university students, and vocational students, are the lowest, with external locus of control, low self-esteem and unstable emotions. As a result, core self-evaluation positively influences job satisfaction and life satisfaction.

This research, core self-evaluation, has contributed integrated benefits to IT professionals both in their Job Satisfaction and Life Satisfaction. One the one hand, it academically facilitates to investigate the core self-evaluation performance of IT professionals in Taiwan. On the other hand, enterprises practically choose MIS managers not only consider their professional abilities but also value the core self-evaluation of personnel. In addition, enterprise''s education and training should be designed with courses about core self-evaluation to improve positive benefits of staff and organization concerning their works and lives.

並列關鍵字

Life Satisfaction ； IT professionals ； Core Self-Evaluation ； Job Satisfaction

參考文獻

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