台灣「數位機會中心」之現況分析與營運策略探討

The Investigation and Analysis of Operational Strategies of current Digital Opportunity Centers in Taiwan

林家慶(Chia-ching Lin)

指導教授 ： 李憶萱

國立中央大學/管理學院/企業管理學系/碩士(2008年)

摘要

臺灣數位機會中心的設立在縮減城鄉之間的數位落差。政府在2004年已將利用數位學習來縮減數位落差，列為國家之重大目標。本研究選擇了政府在2004年積極促成的數位機會中心做研究對象，利用自然主義的研究方法，使用深度訪談的方法，了解數位機會中心營運狀況和困難；另一方面利用內容分找尋國內外社區科技中心的經營經驗，探討有效營運數位機會中心的重要因素。藉由文獻的探討分析和實地深度訪談的資料，提供政府在經營數位機會中心的相關策略和建議，有效縮減數位落差，提高數位機會。
本次的研究將針對以下三點目的做探討
1、 利用文獻分析，剖析國內外社區科技中心的經營經驗
2、 利用自然主義研究，探討數位機會中心之營運現況
3、 提供政府數位機會中心之營運策略和建議
本次研究的研究對象分成兩部分，第一蒐集國內外10個社區科技中心相關文獻資料，探討其經營經驗；第二選擇了國內10個數位機會中心，實地訪談國內數位機會中心之經營現況。並將兩部分的資料結果討論分析。
經由相關資料分析後發現：
一、學習中心之組成單位、學習中心的課程服務推廣、學習中心之營運資源和學習中心之營運目標為影響社區科技中心經營的四大主要因素
二、目前國內數位機會中心在經營營運上並無疑慮，，但是從資料分析中發現到國內數位機會中心目前面臨兩大困難，推廣困難和未來自主營運困難
三、提供我國數位機會中心四個營運建議和方針：
a、我國數位機會中心的設立準則修正
b、先建立社區民眾正確的學習態度
c、數位機會中心的營運資源籌措方針
d、依據各數位機會中心的狀況做績效評估

關鍵字

數位落差 ； 數位機會中心 ； 社區科技中心 ； 自然主義研究法 ； 數位學習 ； 內容分析法

並列摘要

“Digital Divide” has become the most important national policy of Taiwan government. E-learning is suggested to be implemented, so as to effectively reduce the digital divide between the urban areas and rural regions. In order to diminish the digital divide between the urban areas and rural regions, the Taiwan authority took the initiatives in 2004 to start e-learning implementation.
The research subjects of this study included some of the “Digital Opportunity Centers” (DOC) established by the government in 2004. The qualitative method, naturalistic inquiry, was used to explore current DOCs operational situations and their encountered problems. At the same time, this study conducted content analysis to identify the successful experiences of similar DOCs nationally and internationally. In this way, the key factors for the success of DOCs operatnions would be asserted.
With the anlyais of previous literature and in-depth interviews data, this study can provide the recommendations and suggestions for the national policy for the success DOCs operations. Thus, the digital divide between the urban areas and rural regions can be mitigated.
The purposes of this study were shown below：
1. “Content Analysis” would be used to identify the successful experiences of similar DOCs nationally and internationally;
2. “Naturalistic Inquiry” would be employed to explore certain DOCs operational situations and their encountered problems;
3. Based on the result findins, this study may provide the recommendations and suggestions for the national policy for the success DOCs operations.

The objectives of this study contained two important parts. The first part focused on gathering literature reviews related to ten successful local and overseas community technology centers (CTC). The elements led to their successes would be discussed organized systematically. The second part focused on analyzing and discussing current performances of ten selected local DOCs. On-site interviews with the mamagers from these centers were also conducted. Eventually, the cross examination of various data would be carried out to compare and make contrasts the results.

Through the analysis of all related and relevant information, the findings were presented:

1. The four main factors contributing to the effective operation of community technology centers (CTC) were unit composition, course service promotion, operating resource and operating objective of learning centers.

2. Even though the fact that no major problem was observed pertaining present operations of the local DOCs in Taiwan, two potential problems were discovered from the analysis of the data in this study. They were the difficulties in promotion and future autonomy.

3. The recommendations and suggestions for the local DOCs in Taiwan were:
a. Amendments to regulations concerning the establishment of the local DOCs.
b. Educating community individuals to have appropriate learning attitudes toward e-learning
c. Stengthening the operating resource managements of the local DOCs
d. Carrying out the performance analysis for each of the local DOCs

並列關鍵字

Digtial Opportunicy Center ； Digtial Divide ； E-Learning ； Community Technology Centers ； Naturalistic Inquiry ； Content Analysis

參考文獻

34.劉家雄 ，社區數位學習中心區位規劃與空間需求分析之研究-以桃園市為例碩士論文，2002

47.蘇照雅;陳怡穎，數位學習導入企業組織之探討，刊名：生活科技教育月刊38卷7期 26~36頁，2005

16.曹世亮，「電子學習（e-Learning）發展現況之探討」，生活科技教育，34（5），32-39頁，2001

6.辛炳隆，我國公共職訓制度之檢討，中華經濟研究院，經濟前瞻3月5日66~70頁，2000

29.楊雅惠，化解中小企業的資金困境，經濟前瞻、63期、72-75，1999