跨部門情境下Wiki對協同合作成效影響之研究

The Effectiveness of Wiki Collaboration in Inter-departmental Situation

陳則樺(Ze-Hua CHEN)

指導教授 ： 粟四維

國立中央大學/管理學院/資訊管理學系/碩士(2012年)

摘要

協同合作，指的是「兩個人或以上的群體，合作完成一件任務的互動過程。」隨著web2.0時代的來臨，協同合作的精神也越來越受到重視，根據《IBM 2006全球CEO調查》中，75％的受訪者將協同合作列為創新「非常重要」的一部分。 除此之外，企業的管理者每天面對的不同類型之決策任務，也隨著企業規模以及全球化的變局越來越複雜，往往不是透過一個人或一個部門來完成，大部分的決策制定可能會透過跨部門的方式進行，有研究指出90%的企業經理人所完成的報告是集結眾人的團隊產出。在組織面對越來越複雜的競爭環境下，如何讓企業中各層級人員更有效率的解決所面臨的決策任務已是刻不容緩的議題，透過群體間的資訊分享，強化決策的制定，進而可為企業作出更有效的決策判斷。
為了因應協同合作逐漸受到重視的時代，網路上也出現了許多支援協同合作的工具，其中Wiki就是一種支援協同合作的平台，為瞭解Wiki在跨部門協同合作的成效，本研究模擬出跨部門情境，並使用實驗室實驗法，透過等組前後測實驗進行協同合作的研究，目的在於探討跨部門情境中，不同的任務（智力型任務、偏好型任務）以及不同的協同合作方式（Wiki, Non-Wiki），對於協同合作成效（生產力、決策品質、滿意度）的影響，研究結果發現，在不同任務情境下使用Wiki協同合作，其生產力、決策品質以及滿意度都顯著的高於使用傳統協同合作方式，本研究的結果可作為將Wiki應用在組織或組織間支援協同合作之參考，並增強Wiki的發展性，進而提升團隊決策制定的效率與成效。

關鍵字

協同合作 ； 跨部門合作 ； Wiki ； 生產力 ； 決策品質 ； 滿意度

並列摘要

Collaboration is the interaction process within people or groups to complete a task. With the advent of the web2.0 era, people pay more and more attention to the idea of collaboration. According to the IBM 2006 Global CEO survey, 75% of respondents would consider the collaboration as a very important part of innovation.
In addition, the globalization and the increasing size of companies have made decision-making even more complex to the managers. As a result, the tasks are often done by inter-departments work, rather than a person or one department. Some studies show that 90% of the reports completed by CEOs are the outputs of team work. Facing the increasingly competitive environment, how to lead various sectors in a company to complete the decision tasks efficiently is an imperative issue. The collaboration of groups helps companies by sharing the information and strengthening the process of decision-making, thus achieve the goal more effectively.
In response to the importance of collaboration nowadays, lots of tools for collaboration begin to appear on the Internet. Wiki, for example, is one of the platforms of collaboration. In order to understand the effect of inter-departmental collaboration on Wiki, this study simulated an inter-departmental situation, using laboratory experimental method, and conducted the collaborative research by pretest-posttest peering in groups design. The purpose is to explore the impact of collaborative effectiveness (productivity, decision quality, satisfaction) in the inter-departmental situation with different tasks (intellectual tasks, preference tasks) and different collaborative ways (Wiki, Non-Wiki). The research shows that: in the context of different tasks using Wiki collaboration, the productivity, decision quality and satisfaction are significantly higher than using the traditional collaborative way. This study can be a reference to extend Wiki within an organization or across organizations as a collaborative tool and to enhance the development of Wiki, thus improve the efficiency and effectiveness in decision making.

並列關鍵字

Collaboration ； inter-departmental collaboration ； productivity ； decision quality ； satisfaction

參考文獻

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