企業導入電子化招募管理系統之滿意度及效益分析

The Satisfaction and Efficiency Analysis of Implementing the E-Recruiting Management System to Enterprise

薛靖勳(Ching-Hsuan Hsueh)

指導教授 ： 黃同圳 ； 鄭晉昌

國立中央大學/管理學院/人力資源管理研究所碩士在職專班/碩士(2012年)

摘要

面對全球化的激烈競爭，優秀的人才將是企業最重要的「競爭優勢」，如何結合二十一世紀的資訊科技與網際網路技術，以最有效率的方式爲企業找到優秀的人才，正是現代人力資源從業人員的挑戰，本研究主要以調查企業使用電子化招募管理系統的使用經驗，瞭解導入電子化招募管理系統之後對於招募作業效率提升是否有其實質效益？同時藉由其使用上的滿意現況調查，提供未來有意導入電子化招募之企業作為參考，也可提供給電子化招募管理系統開發公司作為未來功能或服務改進之依據。
本研究以DeLone & McLean(2003)提出的資訊系統成功修正模型為基礎，相關研究變數包含系統品質、服務品質、使用者滿意度與組織招募效益，實證結果顯示，1000人以上大型企業對電子化招募管理系統的滿意度較1000人以下的企業來得高，表示企業規模越大，員工需求人數越多，在招募的作業上越需要借助於電子化招募管理系統的輔助，以提升招募作業效率，此企業規模人數可提供未來有意導入電子化招募管理系統之企業作為參考的依據。同時透過分析結果得知，系統品質對使用者滿意度與組織招募效益有顯著正向影響，當電子化招募管理系統提供的功能愈實用，操作愈容易，運作愈穩定，則使用者對系統的滿意度就越高，對企業提升招募作業效率的效果也越大，因此電子化招募管理系統開發公司如要進行產品改善，可將資源集中放在系統品質的提升，可收最大之效益。

關鍵字

招募作業效率 ； 電子化人力資源管理 ； 電子化招募 ； 招募

並列摘要

Facing to the competition turning globalized, excellent man power will be the key competitive advantage. How to combine information technology and Internet technology to find the qualified man power for enterprises with the most efficient way is the challenge of the modern human resources practitioners. The objective of this study is to understand if there is any positive affect to the recruitment efficiency increasing after implementing the e-recruiting management system. By referring the result of a usage satisfaction survey, we can provide any corporations which intends to implement the e-recruitment management system in the near future. This result can also help the company that develop e-recruitment management system to develop and improve its functionalities.
This study is based on “DeLone & McLean (2003) IS Success Model” that includes several interrelated dimensions system quality which are service quality, user satisfaction and recruitment efficiency. The result indicates that large company with more than 1000 employees shows more satisfaction of the e-recruitment system than the company with less than1000 employees. This conclusion tells us that the more manpower demands a company has, the more needs of e-recruitment management system is required to enhance the recruitment efficiency. This recruiting number of enterprise can be used as reference whether to import the e-recruitment management system for any corporation in the future. In addition, the quality of e-recruitment system has a significant positive impact on user satisfaction and recruitment efficiency. While the reliability and efficiency of e-recruitment management system are better, the user’s satisfactions are more. So the company that develop E-recruitment management system should focus on improvement of the system, to receive a maximum benefits.

並列關鍵字

Recruitment efficiency ； e-HR ； e-Recruiting ； Recruitment

參考文獻

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