矩陣式組織績效管理資訊系統建置預期效益評估之研究-以N公司為例

The Research of the Expected Efficiency of the Establishment of Matrix Organization Performance Management System- Take N Company as a Case

楊義珍(Yi-Chen Yang)

指導教授 ： 鄭晉昌

國立中央大學/管理學院/人力資源管理研究所碩士在職專班/碩士(2012年)

摘要

因應市場環境快速的變動，企業經營可透過提供優於競爭者的價格、品質與服務，贏得市場上優勢地位；在數位經濟時代，企業藉由資訊科技的引進與運用，將組織中各項行政作業交由資訊系統處理，大幅改善與改進企業內部工作流程，增強組織管理效能，進而提升企業經營績效；這連動性的循環效益，成就企業永續發展。
本研究將探討在矩陣式組織績效管理作業，透過電子化資訊系統的建置，改善原有績效考核制度紙本作業的缺點與弊端，藉助系統同步通知專案主管與功能主管各自進行成員績效考評的作業機制上，以消弭矩陣式組織雙重主管考評簽核次序上的衝突。矩陣式組織專案成員更認同考核制度的公信並力求自己在組織中有更好的績效表現。
在以個案公司專案矩陣組織成員為研究對象進行可行性分析問卷。其結果顯示工作計劃表與考核表、逐級呈核的改善流程在績效管理作業上之便利性、作業效率、資訊處理效率、查詢與管理機制、紙張消耗、傳簽遺失風險與傳簽效率等等受93%以上專案組織成員的一致性認同，其中更以管理作業上之便利性、作業效率等效益，受全體問卷成員100%之贊同；本研究，對個案公司整體的行政效率與作業流程之改善，有非常顯著的預期提升效益。

關鍵字

績效考核資訊系統 ； 矩陣式組織 ； 專案組織 ； 矩陣式組織績效管理

並列摘要

In responding to the fast changing market environment, the company operation can win the market advantages by providing better price, quality, and service. In the digital economy, enterprises can adapt and utilize information technology to automate all kinds of administrative tasks in the organization to enhance work flows, to improve organizational management efficiency and to increase business operation performance. This circulated effect accomplishes sustained business success.
This research discusses a matrix organization performance management. With the establishment of electronic information system, enterprises can dramatically minimize the flaws and malpractice of the paper-based performance appraisal system. Through the synchronization notice function, the project manager and functional manager can conduct their team members’ performance appraisals independently, so the order-conflicts caused by double-supervisor evaluations in a matrix organization can be eliminated. With that, the project team members will trust more the performance appraisal system and be motivated to achieve better performance.
In this study, we conducted a feasibility analysis survey through a group of project team members in a matrix organization. The results show that the system has improved the work plan and appraisal sheet procedures, approval processes, operation efficiency, data processing efficiency, inquiry and management mechanism, paper consuming, risks of losing signatures, and processing signature efficiency. 93% of the team members recognized and agreed the improvement, while the convenience and efficiency portions of the survey received all the team members’ agreement.
This research indicates that there is a significant expectation on the improving the efficiency of administrative and operational processes of the study company via adapting the appraisal information system.

並列關鍵字

matrix organization performance management ； project organization ； performance appraisal information system ； matrix organization

參考文獻

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