- 學位論文
壓力對醫療資訊人員工作績效與離職意向影響之研究
Impacts of Medical IS Employees' Stress on their Job Performance and Quit Intention
摘要
經濟部統計處指出台灣的資訊業每年可創造2100億以上的產值，而醫療產業，正如同其他產業一般，對於資訊科技的需求不斷上升。然而，由於健保法規的實施以及醫療環境的改變，身處於醫療院所的資訊人員，與從事於其他行業的資訊人員同樣地承受著科技快速改變、工作技能隨之異動的高度壓力，然而卻很少文獻探究這些壓力對於資訊人員對其工作績效和認知所產生的影響。這些影響對於員工離職意願的相關性，雖是醫療院所以及資訊部門主管所應高度重視的議題，但相關研究甚少探討。本研究探討壓力對於資訊人員倦怠感和工作滿意度造成的改變，揭露這些轉變是否會進而影響其工作績效與離職意願。透過面對面的問卷調查法，本研究探訪122位台灣醫療及一般資訊產業人員，並採用部分最小平方法進行假設檢定。研究結果發現，壓力對於倦怠感及工作滿意度皆有顯著影響。而倦怠感對於工作績效，且工作滿意度對於離職意向也都有顯著的影響。唯壓力對於工作績效無顯著的影響。本研究結果，可協助醫療領域及一般企業管理者認識壓力對資訊人員帶來的影響，進而發展更有效積極的管理策略。
並列摘要
The Department of Statistics' research indicated that in Taiwan, the information technology industry created more than $NT 210 billion each year. The healthcare industry, which is similar to other industries, relies heavily on the information technology to create its value. However, due to the change of the great environment and health insurance regulation, information system employees at the hospitals are facing the same pressure resulted from the rapidly changing technology as those information system employees who work in other industries. However, despite its importance, few existing literatures have investigated the effects of the pressure may have on these IS employees, and how their quit intention may be stimulated by this pressure. The current study was designed to explore the relationships between the pressure, burnout, job satisfaction, and how these factors may influence the IS employees’ job performance and quit intention. This study has interviewed 122 IS employees working in healthcare and other industries. Findings indicated that the pressure significantly influenced the job satisfaction and burnout, which also produced a negative effect on the job performance. Moreover, IS employee’s job satisfaction also increased their quit intention. Notably, the pressure did not directly shape their job performance. Managerial implications were proposed accordingly.