正與負的權衡-探討無所不在科技壓力與生產力之關係

Positive And Negative Trade-Offs - An Explorative Study Of A Relationship Between Ubiquitous Technostress And Productivity

黃思帆(Huang, Si Fan)

指導教授 ： 洪為璽

國立中正大學/管理學院/資訊管理學系/碩士(2012年)

摘要

隨著資訊科技越來越發達，尤其是行動科技這方面，現代每個人幾乎人人都有一支手機，此項行動科技的普及率相當高。行動通訊技術也漸漸成熟，許多地點開始提供無線上網的功能，智慧型手機的使用者也越來越多。隨著行動通訊科技越來越便利，但也發生了許多負面效應，近年來也出現許多負面新聞案例，因此本研究將探討行動科技對於組織員工所帶來之影響。
過去文獻發現無所不在科技壓力對於生產力有正向關係，但科技壓力對於生產力是負向影響，而亦有文獻發現壓力與績效方面會產生倒U型關係，但並未探究無所不在科技壓力與生產力是否存在倒U型關係。本研究針對使用手機與智慧型手機協助工作者進行603份有效問卷調查。本研究進行階層迴歸分析後發現，無所不在科技壓力阻礙者對於生產力有正向影響，但是，無所不在科技壓力與生產力之間並沒有倒U型關係，而是存在著正U型關係。另外，無所不在科技壓力阻礙者會調節無所不在科技壓力與生產力之間的關係。
本研究發現無所不在科技壓力與文獻上的一般心理壓力有所不同，過去壓力的研究為純心理層面，而沒有科技這項因素。本研究結果發現以U型調適理論來解釋無所不在科技壓力與生產力之關係較為合適。最後，本研究建議，由於無所不在科技壓力對於生產力確實存在著正向與負向關係，無所不在科技壓力是無法避免的，因此組織員工必須調適自身工作習慣，去適應無所不在科技壓力，並將此壓力轉為助力。此外，組織也可以提供一些機制來幫助組織員工調節無所不在科技壓力，進而提升組織員工的生產力。

關鍵字

倒U型理論 ； 無所不在科技壓力 ； 行動科技 ； U型調適理論

並列摘要

With the advancement of information technology, especially mobile technology, almost everyone has a mobile phone and the penetration rate of the mobile technology is quite high. As mobile communications technologies are more and more convenient, it results in many negative effects. Negative news cases are found in recent years. This study tends to explore the impact of mobile technologies on organizational staff. In this study, we review the literature and find that ubiquitous technostress is positively impacting on productivity while technostress is negatively related with productivity. In the past literature, the inverted U-shaped was used to explain the relationship between stress and performance. This study will examine whether the inverted U-shaped relationship exists between ubiquitous technostress and productivity..
In this study, we surveyed organizational employees who used mobile phones or smart phone to assist their work. After deleting invalid questionnaires, we collected 603 valid questionnaires in total. We used hierarchical regression analysis and found that ubiquitous technostress inhibitors have a positive impact on productivity, but the inverted U-shaped relationship was not found between ubiquitous technostress and productivity. We found that a U-shaped relationship exist between ubiquitous technostress and productivity. In addition, ubiquitous technostress inhibitors moderate the relationship between ubiquitous technostress and productivity.
This study also find ubiquitous technostress and psychological stress is different. According to this study results, we suggest the U-shaped theory of adjustment is more appropriate to explain relationship between ubiquitous techno-stress and productivity. Finally, this study proposes a summary to explain the impact from ubiquitous technostress on productivity. Ubiquitous technostress is both positive and negative impacts on productivity at the same time, and ubiquitous technostress can not be avoided. Organization staff must change their work habits to adapt to ubiquitous technostress. In addition, organizations can also provide some useful mechanisms to help organization staff and reduce ubiquitous technostress, and thereby to enhance organization staff’s productivity.

並列關鍵字

Inverted-U Theory ； ubiquitous technostress ； mobile technology ； U-shape Theory of Adjustment

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