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  • 學位論文

會診系統對醫師離職意願之影響-無所不在科技壓力之觀點

How the Consultation System Influences Physicians’ Turnover Intention— The Perspective of Ubiquitous Technostress

指導教授 : 洪為璽
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摘要


資訊科技時代的來臨,對人們的生活、工作帶來許多便利,更有許多企業紛紛導入資訊科技於組織中以帶來競爭優勢。近年的案例發現,行動科技會導致使用者產生負面的影響。有鑑於此,本研究以過去無所不在科技壓力之研究為基礎,深入探討其在會診系統使用情境下,對員工角色壓力與生產力之影響,並探討角色壓力與生產力對工作滿意與離職意願之影響,讓組織管理者更了解員工在使用手機會診簡訊時產生壓力的原因及後續相關影響。本研究針對醫院裡有使用手機簡訊接受會診系統協助工作之醫師進行問卷調查,共回收263份問卷,在扣除無效問卷後,有效樣本為254份。本研究透過實證結果發現,無所不在科技壓力對於員工角色壓力具有正向影響,對於生產力則產生間接負面影響;而員工感受到角色壓力時,對於生產力將造成負面的影響,也對工作滿意產生間接負面影響以及對離職意願有正面影響。本研究結論顯示:無所不在科技壓力確實會帶給員工負面影響,例如:提高員工角色壓力、間接影響生產力、降低工作滿意度、提升離職率等。未來隨著行動科技所提供的功能越來越多元,員工對於其依賴性也會相對提高,企業更應該重視無所不在科技壓力對組織與員工的負面影響。

並列摘要


Current information technology age has brought us so much convenience in our daily life and working places. A lot of enterprises have implemented information technology to increase their competition advantages. From the recent cases, we are able to see the negative effect on people when using the mobile technology. This research will be based on the literature of ubiquitous technostress to investigate how the use of consultation system can influence the employees’ role stress and productivity. Moreover, it will analyze what impact the role stress and productivity can induce job satisfaction and turnover intention. By doing so, the managers are able to understand the reasons and factors which cause the ubiquitous technostress and related impact by using the consultation system. Thus, the research subject of this study is based on the medical doctors who have been using the mobile SMS in the consultation system to cooperate with other doctors in the hospital. By conducting a series of survey, 263 questionnaires were received, and 254 were valid ones. The result shows ubiquitous technostress will positively impact on the employees’ role stress, and indirectly reduce the productivity. When role stress occurs, it will be negatively related to the productivity, and indirectly reduce job satisfaction, and positively related to turnover intention. Finally, we are able to conclude that ubiquitous technostress indeed influences the employees negatively; for instances, it will raise role stress, affect productivity indirectly, reduce job satisfaction, increase turnover intention, etc. Therefore, we infer that when using mobile technology becomes heavier and the functions of mobile technology become more advanced, we as employees will depend on it more. As this happens, the enterprises should concentrate on solving the problems and negative impact to the employees and organization which are caused by ubiquitous technostress.

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