家族企業主管仁慈領導對員工行為之影響-主管認同之中介效果

A Study on the Relationship between Benevolent Leadership and Employee Behavior of the Family Business: Supervisor Identification as a Mediator

林佳怡(Chia-Yi Lin)

指導教授 ： 黄良志

國立中正大學/社會科學院/勞工關係學研究所/碩士(2013年)

摘要

本研究旨在探討家族企業主管仁慈領導與員工行為之影響-以對主管認同為中介效果之研究，希望藉由問卷的調查及統計分析，瞭解其關係，分二階段發放，第一階段發放404份問卷，回收396份問卷；第二階段發放396份問卷，回收361份問卷，最終回收有效問卷353份，有效回收率達87%。本研究實證發現：
一、家族企業主管仁慈領導，可引發部屬對主管認同。
二、家族企業主管仁慈領導，有助員工產生主動與順從行為。
三、對主管認同在仁慈領導與順從間具完全中介效果。
四、對主管認同在仁慈領導與主動行為間具部分中介效果。
最後，經由實證仁慈領導效能是作用於部屬對主管認同之情感依附下，提升部屬對主管之關係認同，有助員工更積極扮演角色外主動行為與角色內-順從行為，樂於展現一名好的部屬應具備的員工行為。同時亦提醒管理者應正視「仁慈領導」是對組織運作的重要元素及其可能產生的影響。最後，提出本研究的結論與建議，並對於未來研究方向提出建議。

關鍵字

對主管認同 ； 仁慈領導 ； 家族企業 ； 順從 ； 主動行為

並列摘要

The purpose of this study is to explore the relationships among benevolent leadership of the family business, obedience, proactive behavior, and identification with supervisor. In order to understand the relationships, the questionnaires are conducted to collect data and the suitable statistical analysis methods are used to analyze data in the study. And then 404 questionnaires were distributed in the first stage and 396 valid questionnaires collected. In the second stage, 396 questionnaires were distributed in the study, and 353 valid questionnaires ultimately. There is a 87% return rate.
Multivariate analytical results indicated as follows:
1.Benevolent leadership of the family business can lead the competent employees to identification.
2.Benevolent leadership of the family business helps to improve the employees to generate proactive behavior and obedience.
3.Identification with supervisor has a mediating effect between benevolent leadership and obedience.
4.Identification with supervisor has a mediating effect between benevolent leadership and proactive behavior.
Finally, the empirical survey was conducted. The findings showed that there is significant positive effect of benevolent leadership on relational identification, and employees highly identifying with their supervisor are more likely to engage in proactive behavior as well as obedience for shaping good soldiers image in supervisor’s minds. It also reminds supervisors to face "benevolent leader" that is a key element in the operation of the organization and its possible impact. Finally, the concrete conclusions and suggestions were provided as the references. In addition, the suggestion of future research was also provided at the end of the paper.

並列關鍵字

Identification with supervisor ； Benevolent leadership (BL) ； Family business ； Obedience ； Proactive behavior

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