高績效工作系統對員工主動行為之研究─以自我效能為中介效果

The influence of high performance work system on employee’s proactive behavior: Self-efficacy as a mediator

賴韻惠(YUN-HUI LAI)

指導教授 ： 黃良志

國立中正大學/社會科學院/勞工關係學研究所/碩士(2016年)

摘要

摘 要 本研究主要探討高績效工作系統與員工主動行為間之關係，並利用自我效能做 為中介變項，以驗證自我效能是否在高績效工作系統與員工主動行為間具有中介 效果。 本研究以具有二家（含）以上分店的連鎖服務業之外場人員為研究對象，問卷 發放採用兩階段方式進行，第二階段問卷資料來自90 家分店，共329 份有效問卷； 並透過描述性統計分析、驗證性因素分析、相關分析、階層線性模式分析等統計 方法探討變數間的關係。 本研究以階層線性模式進行主要的假設驗證，經實證分析結果顯示如下： 一、高績效工作系統對員工主動行為具有顯著正向影響。 二、高績效工作系統對自我效能具有顯著正向影響。 三、自我效能對員工主動行為具有顯著的正向影響。 四、自我效能在高績效工作系統與員工主動行為間具有部分中介效果。 最後，依據研究結果，本研究提出結論與建議供後續研究參考。 關鍵詞：高績效工作系統、員工主動行為、自我效能。

關鍵字

員工主動行為 ； 自我效能 ； 高績效工作系統

並列摘要

Abstract
The aim of the study was to investigate “The relationships among high performance
work system, employee’s proactive behavior and self-efficacy.” The self-efficacy was
used as a mediator to examine the mediating effect between high performance work
system and employee’s proactive behavior.
The study used customer-contact employees who worked in the chain service
industry of two (or more) stores as the target of study, using a two-phase questionnaire
survey to collect data. The data was collected from 90 stores and 329 valid
questionnaires.
Then, statistical methods such as Descriptive Statistics, Confirmatory Factor
Analysis (CFA), Analysis of Correlation, and Hierarchical Linear Modeling (HLM)
were used in the study. The Hierarchical Linear Modeling (HLM) was used in the main
hypotheses tests to test the relationships among the variables. The verified results of the
analysis are shown below:
1. High performance work system has significantly positive influence on employee’s
proactive behavior.
2. High performance work system has significantly positive influence on self-efficacy.
3. Self-efficacy has significantly positive influence on employee’s proactive behavior.
4. Self-efficacy has partially mediating effect on the high performance work system and
proactive behavior.
Based on the results of the study, there are some conclusions and suggestions
provided as references in the future study.
Keywords: High Performance Work Systems (HPWS), Proactive Behavior,
Self-efficacy.

並列關鍵字

Self-efficacy ； High Performance Work Systems (HPWS) ； Proactive Behavior

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