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  • 學位論文

以IPO模式觀點探討影響虛擬團隊知識分享與績效之因素

A Study of the Factors Influencing Knowledge Sharing and Team Effectiveness in the Virtual Team Based on IPO Model

指導教授 : 陶蓓麗 廖則竣
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摘要


在高度網路化的環境中,虛擬團隊成員具有不同的技巧,並在團隊中扮演不同的角色,透過資訊科技媒體把不同地點的成員結合起來,共同達成組織的任務。這樣的虛擬運作模式機動性強且效率高,於是雨後春筍般的被許多公司所採用,使得企業的經營進入一個全新虛擬世代。在這樣的網路環境之中,這個研究以團隊績效IPO之架構,發展關係品質、信任、自我效能、問卷,提昇到團隊的層次,用來探討這些因素在虛擬的環境中,對知識分享與團隊績效的影響力,希望能了解這些因素在虛擬的知識經濟時代中,全新的成功關鍵與價值。 研究發現:團隊中的情感信任、關係品質與電腦自我效能對於知識分享有正向之影響,認知信任對於知識分享沒有顯著的影響,知識分享對於團隊效能有顯著的影響。其次,在中介效果部分,知識分享對於團隊信任、情感信任、關係品質、電腦自我效能對團隊效能之間皆有部分中介的效果。透過IPO模式,清楚了解信任、關係品質及電腦自我效能在輸入構面重要的角度,接著透過知識分享在過程構面的轉化,最後對於輸出構面的團隊效能不論績效或存續度兩方面皆有顯著的影響。

並列摘要


In the environment highly dependent on the Internet, the members of a virtual team have different skills and play different roles in the team. The members in different locations are integrated through the media of information technology and accomplish the mission of the organization together. Such virtual operational mode is with high flexibility and efficiency. Therefore, it is thriving and rapidly adopted by many companies. The management of corporations has entered a brand-new virtual era. In such environment of the Internet, with the IPO model of team effectiveness, the study develops the questionnaire of relationship quality, trust, self-efficacy, and flow in the team level to discuss the influence of these factors on knowledge sharing and team effectiveness in the virtual environment. It is hoped to understand the brand-new keys to success and value of these factors in the era of the virtual knowledge economy. The study has found that emotional trust, relationship quality, and computer self-efficacy in the team have a positive influence on knowledge sharing. Cognitive trust does not have a significant influence on knowledge sharing. Knowledge sharing has a significant influence on team performance. Besides, in terms of mediating effect, knowledge sharing has some mediating effect on team trust, emotional trust, relationship quality, computer self-efficacy, and team performance. Through the IPO model, we can clearly understand the important angles of trust, relationship quality, and computer self-efficacy in the input dimension, then deal with the transformation of the process dimension through knowledge sharing, and finally conclude that both performance and viability have a significant influence on the team performance of the output dimension.

參考文獻


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