本研究以國軍某空軍單位為例,探討科層體制組織內一般使用者對Openoffice自由軟體之使用意願的影響因素。 研究結果發現,「主觀規範」對使用意願之影響最大,其次為「態度」,再次為「有用認知」,而「知覺行為控制」對使用意願則無顯著影響。「易用認知」對「態度」及「有用認知」都有顯著影響,而且「易用認知」對「使用意願」的間接效果較其他因素的直接效果為高。 研究也發現,半數以上受測者在工作中並未實際使用Openoffice,推測應是使用單位讓自由軟體與商業軟體並存,且決策高層也未強制要求使用所致。而「主觀規範」為使用意願最大之影響因素,推測應與軍隊為強制性高的科層體制組織特性有關。本研究結果可提供政府機關等科層體制組織後續推廣自由軟體的參考。
In this study, computer users of an air-force unit were surveyed to explore factors influencing the intention of using free software Openoffice in an organization with bureaucratic in nature. Results of the study showed that “subjective norm” was the most influencing factor, followed by “attitude” and “perceived usefulness” respectively, while no significant impact was found for “perceived behavioral control” on “behavior intention” of using free software Openoffice. The “ease of use” was found to affect both “attitude” and “perceived usefulness” significantly. In addition, the indirect effect of “ease of use” on “behavior intention” was even higher than direct effect of other factors. The study also found that more than half of the subjects not using Openoffice in their workplace. The coexistence of free software and commercial software, and no strictly enforcement from the management level may be the reason to attribute to. It was also speculated that the bureaucratic nature of military units induce “subjective norm” to be the most influencing factor on “behavior intention” of using Openoffice. The results of this study may provide useful information for government agencies and organizations with similar characteristics in promotion of using free software.
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