內外控性格在辱罵管理與工作行為的調節分析

Moderating role of Locus of Control in the relationship between Abusive Supervision and work Behavior

林靜祥(Ching-Hsiang Lin)

指導教授 ： 林鉦棽

國立屏東科技大學/管理學院/企業管理系所/碩士(2012年)

https://doi.org/10.6346/NPUST.2012.00091

摘要

過去領導行為的研究大致上是以正向領導行為研究為主流，不過在現今的理論性與實徵性研究中，學者提出領導者負向或無效的領導行為的概念，並著手相關的實徵研究，其中以辱罵管理最受學者所關心。睽諸辱罵管理的研究中，研究者多以員工負面報復的行為反應作為分析重點，鮮少從表面的順從甚至主動行為的角度探討。基此，本研究針對員工是否產生表面順從(Facades of conformity)與員工的角色外行為(Extra-role)作為辱罵管理的反應行為為主。此外，本研究亦探討內外控性格(Locus of Control)對於上述行為反應是否具有增強或減緩的效果。本研究以問卷發放的方式測試本研究假設，研究樣本分為兩部分，時間點一有效樣本為305份，時間點二有效樣本為194份。分析結果顯示，辱罵管理對於員工的角色外行為（主動建言）有正向的影響效果，以及內控性格在辱罵管理對員工建言有正向的調節作用。針對上述發現，本研究提出相關管理意涵、研究限制與對後續研究的建議。

關鍵字

辱罵管理 ； 表面順從 ； 角色外行為 ； 內外控性格

並列摘要

Extant research has focused on the positive aspects of leadership. Since a decade ago, leadership researchers have shifted part of their focus on the dark side of leadership behavior. After reviewing the relevant studies, we found that most of efforts were devoted to the dysfunctional behaviors of abused subordinates. The present study takes a different perspective to address phenomenon of the abusive supervision. The objective of this study is to examine the relationship between abusive supervision and facades of conformity, and voicing behavior. Furthermore, we also introduce the moderating effects of locus of control. Through empirical examination from time one 305 and time two 194 employees, we found (1) abusive supervision are associated positively with voicing behavior and, (2) internal control moderated positively the relationship between abusive supervision and voicing behavior. Based on findings, some limitations, implications, and directions for future research are discussed as well.

並列關鍵字

Abusive supervision ； Facades of conformity ； Extra role behavior ； Locus of control

參考文獻

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