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  • 學位論文

運用雲端資訊系統於印刷業掌握訂單生產進度之研究-以某印刷公司為例

Research using cloud information system to manage order-production - A case study of a print company

指導教授 : 陳民枝
共同指導教授 : 黃馨逸(Hsin-I Huang)
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摘要


傳統紙品印刷產業的生產進度管理,主要是客戶訂單確認生產後,由作業人員手寫開立生產工作單,送單到各部門派工生產,這樣常因派工作業的疏忽,而導致生產進度延誤或者製程安排錯亂而產生不良品,也無法即時掌握訂單目前的生產進度。本論文研究個案是一間臺灣中部的中小企業印刷公司,近年投資許多新型印刷相關設備,期由傳統代工轉型為客製化生產一條龍服務,管理好生產進度並發揮設備的生產效益是當務之急。本論文為個案提出兩個解決方法:重新設計即時生產進度管理流程以及開發符合實際需求的印刷製程管理資訊系統,整合其生產製造程序,確保工作單派工內容一致,完善管理訂單生產的每個階段,並由現場操作人員透過系統回饋目前進度,同時結合郵件、網頁及行動裝置,透過應用程式回報給業務及客戶,達成即時生產進度掌握,客戶可查詢所有的生產訂單進度,來電詢問進度次數減少,確實能節省電話費,同時也達到確實迅速的回報生產進度、準時無誤的訂單交貨處理。實驗期限以六個月為基礎,並以每月客戶總訂單數與準時交貨訂單數的比率做為訂單控管依據,再與個案提供的傳統工作模式控管率做比較,實驗結果顯示訂單控管率於系統導入後由第一個月的40%逐月上升到第六個月的90%,在控管比率上是逐月明顯提升,而且在研究期限之後,個案告知已可達95%以上。本論文方法確實能掌握訂單生產進度,可提供給紙品印刷業日後在改善生產流程、掌握生產進度做為參考。建議未來可進行上、中、下游系統資訊整合研究,應更能再提升印刷品品質、降低成本。

並列摘要


In the traditional paper printing industry, production schedule management begins when a customer order is confirmed for production, followed by the operating personnel handwritten production work order and then submitted to the various departments for production. However, often due to negligence in the production there are delays in production or wrongly arranged process which resulted in poor quality products. Also, there is no way to keep updated on current production schedule orders. In this thesis, the research case study is of a small and medium-sized enterprise printing company in central Taiwan. The company has in recent years invested in several new printing-related equipments. The reason is to convert from the traditional OEMs into customized production with one-on-one services. The aim is to efficiently manage production progress and to maximize production efficiency of the equipments. This thesis presents two solutions to the case: redesigning real-time production and implementing the printing process management information system that fulfils the actual needs of the printing process. Manufacturing processes are integrated to ensure that the work orders are consistent and to perfect stages in the management order. Field operators can then use the system to feedback current progress. At the same time, e-mail, web pages and mobile devices are integrated in application programs to feedback businesses and customers to achieve instantaneous control of the production schedule. Customers can query on the progress of a production order which could reduce the number of calls on order progress and to save on phone bills. At the same time, there is fast return to production progress and accurate delivery of order processing. The duration of this experiment is for on a six-month period taking the ratio of the total number of orders per month and the number of on-time delivery orders. Comparison is made with the traditional operating process control rate. Experimental results showed that after introducing the system the order control rate of 40% in the first month significantly increases to 90% in the sixth month. To date the control rate has also significantly improved up to 95%.The method in this thesis allows control in the progress of order production. It can be provided to the paper printing industry in the future to improve the production process and to master production progress. Future research could involve focus on the upper, middle and lower reaches of the system for information integration which should be able to enhance print quality and to reduce costs.

參考文獻


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