髮廊顧客預約系統之視覺化表格設計

隨著時代變遷，美髮產業開始從傳統的理髮廳、美容院，轉型成企業、連鎖店，並導入企業化經營方式，如成本分析、顧客關係管理、電腦化作業、建立標準作業流程等等，以達到控管成本、提升效率與績效的效益。這也成為美髮產業持續成長的因素之一。在現在的美髮行業中，雖然每家店都有與顧客做預約時間的習慣，但大都是人工作業或者也有線上預約，例如:打電話寫預約表、直接詢問設計師時間和線上直接填寫預約時間。本研究針對美髮業者運作模式，提出一套預約系統視覺化設計。設計師們也可利用顧客臨店時間、顧客來店消費記錄，預估下次來店日期、時間與消費項目，預估後可將時間呈現於視覺化設計表格上，使設計師們在預約流程更加快速及方便預約。此做法呈現可使髮廊在分配現場人員上更加順暢，而顧客要預約的時候，可避免過度詢問設計師預約時間是否允許，就可直接向顧客確定時間直接預約，避免浪費設計師們與顧客的等待時間。

關鍵字

美髮產業；預約系統；視覺化

並列摘要

As time progresses, the cosmetology styles hair industry went from the traditional parlor. And beauty shop, to the enterprise, chain, and inducts the commercialized management way, such as cost analysis, customer relate management, computerization work, establishing standard work flow and so on, in order to achieve tube cost, management, improve efficiency and the achievements benefit. This also became one of the factors which the cosmetology styles hair industry grows continually. Styles hair profession in the present, although each shop makes the appointment, but is mostly the artificial work or also on wired makes an appointment. For example: Telephones writes the appointment table, inquires the designer time and on-line direct filling in appointment time directly. This research in view of styles hair the entrepreneur to operate the pattern, proposes a set of appointment system vision design. The designers also may use the customer time of visit, customer purchase record, to estimate the next time and date, and expense, afterwards estimate might present the time in the vision design form, allowing the designers to be faster in the appointment flow, and more convenient. This procedure presents may cause the beauty salon to assign the human resources to be smoother, but the customer must make an appointment, to avoid inquiring excessively whether the designer appointment time permits, letting the customer determine directly the time to make an appointment, this avoids wasting the designers and customer's standby period.