近年來國人外食機會增多,加上國人糖尿病的發病年齡有逐漸下降的趨勢,此一慢性病的產生多與飲食型態有著密切的關連。為此,本研究以糖尿病外食族群之服務需求設計為研究主軸,應用脈絡設計法探索糖尿病外食族群健康管理之潛在需求,試圖提出利用資通科技為核心之糖尿病外食族群健康管理與飲食控管之服務架構與手機介面設計。 本研究招募三位具糖尿病病史,且有外食習慣之受訪者。於研究初期階段以脈絡洞察法收集三位受訪者飲食行為之脈絡資料;並將所得資料藉由Beyer & Holtzblatt (1998) 提出的脈絡設計中的序列模型、互動模型、文化模型以及工作器物模型,進行脈絡資料的彙整。另外透過共同設計概念的詮釋會議,招募4位健康照護與設計專業之人士,共同檢視前階段之資料,進行需求點發掘並提出新型態服務之設計雛型。最後提出實際服務架構核心之健康管理手機介面設計及服務型態藍圖,另招募三位符合研究目標族群設定之受測者,以模擬操作方式進行手機介面之可用性評估,並透過深入訪談之方式進行需求假設之確認。 結果發現,受測者對於透過資訊科技的方式介入提供在外健康管理之意願是高的,且對於服務架構中透過串聯商家之方式,與核心進行服務網絡的拓展,於糖尿病外食族群也表示認同。但對於控制飲食之意圖還是取決於患者本身,因此在未來開發服務階段必須朝向患者心理層面關係做進一步探究。
Due to the increasing popularity of out-eater and more younger people suffer from diabetes the in Taiwan, Diabetes and dietary patterns are closely related. The purpose of this study is to use contextual design to explore the needs of out-eaters with diabetics (target group). Also, we aimed to propose a mobile service architecture and interface of application for the target group to control their diet. We recruited three out-eaters with diabete as our subjects in contextual inquiry and use work models (flow model, sequence model, cultural model and artifact model) to organize the inquiry content. During the interpretation session, we recruit another four professional members in this related field to examine the informaiton and to explore the need and new architecture of service design. After the interpretation session, we propose the service architecture of connecting the restaurant for the mobile service. Finally, a prototype of application and the service blueprint from the architecture are launched and evaluated by the usability test and the interview method with the target group. The result yield as follow: 1.Information technology could increase subject‘s willingness to control their diet 2.Subjects agree with the method that how restaurants connect with one another in the service architecture. 3.However, the willing of controling diet is depended on the patient him/herself; therefore, we will have to make a deeper research on psycholgical phrase of a patient in future during the service development.