影響承攬業者導入AEO認證動機因素之探討

Motivation Factors Affecting Implementation of AEO certification among Freight Forwarders

林金蒔(Chin-Shih Lin)

指導教授 ： 陳彥匡

國立臺中科技大學/資訊與流通學院/流通管理系碩士班/碩士(2014年)

摘要

研究動機及目的：面對全球貿易迅速成長與供應鏈安全漸受重視的情況下，企業取得Authorized Economic Operator (AEO)認證應有利於企業降低風險、便捷通關、強化供應鏈夥伴以及與政府建立良好夥伴關係，但推行至今台灣承攬業通過AEO認證之比率並不高，因此本研究希望能瞭解影響企業導入認證之因素外，亦希望能夠更進一步找出因素之間不同的權重關係並予以排序，以瞭解承攬業者對於導入AEO認證的動機因素。

研究方法：本研究從組織理性調適觀點，探討可能影響業者導入AEO認證之因素，透過專家問卷與模糊層級分析決定各項影響因素之權重。最後，再以VIKOR可接受的優勢概念從各項可能因素中挑選出關鍵因素。

研究結果：各項因素對於業者導入AEO認證均一定的影響力，但合作夥伴關係、政府法規及有利的交易環境是最主要的三項因素。承攬業者相當重視與其他組織的關係及對共享環境的規範，但現階段跨境貨物流通之安全性與便捷性(降低風險、知覺利益)並非導入AEO因素中最主要考量的因素。

研究貢獻：研究結果有助於幫助企業更有效率的導入AEO認證以及提供政府於輔導企業時之參考依據。

關鍵字

供應鏈安全、貿易便捷化、理性調適理論、AEO認證、組織變革、模糊層級分析

並列摘要

Motivation and Objectives: With the rapid growth of global trade and increasing attention being paid to supply chain security, implementation of Authorized Economic Operator (AEO) has emerged as a solution for businesses to reduce risks, enjoy a faster customs clearance procedure, strengthen supply chain partnerships, and build a favorable relation with the government. Despite these benefits of being an AEO, the ratio of AEOs among Taiwan’s freight forwarders is very low. This study explores factors affecting implementation of AEO among freight forwarders and further ranks these factors by importance. This study aims to gain an insight into the key factors affecting Taiwanese freight forwarders’ decision to become an AEO.

Method: This study employs the rational adaptation perspective to explore factors central to AEO implementation among freight forwarders in Taiwan. The weight of each factor is determined through a Fuzzy Analytic Hierarchy Process (FAHP) analysis of expert opinions. The key factors are identified using the VIKOR method.

Results: Each factor has a certain influence on AEO implementation, but the influences of dominant partner pressure, regulatory pressure, and favorable transactional climate are particularly greater. Freight forwarders in Taiwan consider their relationships with other organizations and compliance with regulations governing the shared environment as highly important. In the present, security and efficiency in freight forwarding (i.e. risk reduction and perceived benefits) are not their primary concerns in the decision over AEO implementation.

Contribution: Results can be a reference for both freight forwarders and the government. They provide them with clear guidance for more efficient implementation and more effective promotion of AEO.

並列關鍵字

supply chain security, trade facilitation, Authorized Economic Operator (AEO) certification, Rational Adaptation Theory, Fuzzy Analytic Hierarchy Process (FAHP)

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