推行四班二輪制對員工工作成效及生活滿意度之研究-以某上櫃公司為例

A Study on the Impact of 12-Hour Rotating Shift on the Job Performance and Life Satisfaction — Case of a Semiconductors Assembly Company

涂建晃(Huang-Jian Tu)

指導教授 ： 江育真

義守大學/管理學院/管理碩博士班/碩士(2016年)

摘要

從民國105年1月起政府開始實施勞工法定工時縮短為每單週40小時，等同全面週休二日以來，企業為了增加排班彈性及提高產業競爭力，也為了符合時宜以順利召募人才，對於工作班制的檢討改變勢在必行。
本研究係以某一家剛導入四班二輪制度的半導體封裝企業之上櫃公司為研究個案，首先經由相關文獻探討，建立本研究之理論觀念性架構及研究假說。進一步對個案企業之人資及生產主管進行訪談，以發展出問卷。接著對已導入四班二輪制度工作部門的所有員工為問卷發放對象，對於採用四班二輪制度後所帶來的工作衝擊及生活影響進行問卷調查，共發放108份問卷，回收有效問卷105份，有效回收之問卷資料以敘述性統計、t檢定及sheffe法事後檢定等方法進行統計分析。研究發現四班二輪班實施，不同的社經背景員工的工作成效及生活滿意度帶來差異性的影響，在工作成效構面，只有男性及晚班員工對於四班二輪實施後的工作成效構面一致性感到滿意，多數員工仍不滿意；在生活滿意度構面，只有工作保障獲得多數員工滿意，而健康及生活品質則讓全數員工感到不滿意。
依據研究結果提出配套措施及調整方案建議：
1. 檢討提高早班津貼，晚班員工則引進成本較低之外勞替代，以節省晚班高津貼的支出，也可留住早班優秀員工。
2. 公司需計畫性安排員工多工能力訓練，建立讓員工能有計畫性的彈性調班機制。
3. 彈性調整員工用餐及休息時段的安排，達到讓員工不受餓也可適度休息之程度。
4. 設計合宜的即時溝通模式及管理工具，讓員工可融入工作節奏，以減除員工壓力。

關鍵字

四班二輪 ； 工作成效 ； 生活滿意度

並列摘要

The Government has been implementing a policy that reducing the statutory labor hours to 40 hours weekly, which equals to the so-called five-day work week. In order to comply with the policy and increase competitiveness and recruit as many employees as possible, enterprises have no choice but to re-survey and re-establish the working system.

This research takes one IC Corporation, which just enforces the policy of 12-Hour Rotating shift employment, for my survey target. Many essays and documents of similar topic of both domestic and abroad are generally applied in this research for reference and support. The research focuses on the employee’s personal variation when the policy of four-shift and two-round employment implemented.

However, a research cannot be completed without actual statistics. A questionnaire is designed to gather opinions from employees in departments which have been carried out the policy of four-shift and two-round employment in this survey target. The form and content of this questionnaire are well-discussed and organized by the author and the HR manager and the producing manager. 108 questionnaires were sent out and eventually, 105 were taken back. The questionnaires later were analyzed by descriptive statistics, t-test and Scheffé Method.

The outcome reveals that opinions and feeling of employees vary from different backgrounds. In aspect of working efficiency, only male and night employees are satisfied but most are not. As for in aspect of livelihood satisfaction, only job security is gratified, yet health condition and quality of lives fail entirely.

Base on consequence of the research, supporting measures and readjustment plans are offered as below;

1. Increasing the wage of early employees and importing foreign workers to replace domestic ones as night employees can both reduce cost of labor and keep good early employees.

2. Enterprise needs to arrange training programs for all employees to strengthen their capabilities so as they can transform departments spontaneously.

3. Employers should well-arrange the leisure period and room to offer employees a proper working condition.

4. Establish an instant and useful communicative system, which allows employees to express their feeling, so that could decrease their pressure effectively.

並列關鍵字

12-Hour Rotating shift ； Job performance ； Life satisfaction

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