Evaluating Employee Performance and Work Motivation in the Hotels in Mongolia

Evaluating Employee Performance and Work Motivation in the Hotels in Mongolia

Enkhzaya Nergui(Enkhzaya Nergui)

指導教授 ： 簡君倫

義守大學/管理學院/企業管理學系/碩士(2014年)

https://doi.org/10.6343/ISU.2014.00391

摘要

none

關鍵字

none

並列摘要

This thesis study is based upon the evaluation and examination of the impact of work motivation on employee performance in Mongolian hotels. The purpose of this study is to 1) exam hotel employees’ work motivation in Mongolia; 2) exam hotel employee’ performance in Mongolia; and 3) identify the relationship between work motivation and employee performance. The target group of this research included the employees of four “4-Star” hotels, twenty “2 Star” hotels, and twenty-four “3 Star” hotels. The total population for this study amongst all the hotels was about 1850 employees (NSO, 2013). A convenient sample applied and a quantitative research methodology used. Survey questionnaires designed with 7-point Likert-type scales and questions anchored between (1) strongly disagree to (7) strongly agree. In general, the result proved by previous studies and the result was ‘work motivation positively impacts on employee performance’ which is proven by previous studies. The finding indicated financial motivation, internal self - concept motivation, goal internalization motivation but not enjoyment motivation and externals self-concept motivation were found to have significant contribution to the prediction of employee performance. Implications and suggestions for future studies were provided in this study’s last chapter.

並列關鍵字

work motivation ； employee performance ； work-motivators ； Mongolian hotels

參考文獻

Moorhead, G., & Griffin, R. (1995). Organizational Behavior: Managing people and organization. Boston: Houghton Mifflin.

Kotler, P. & Armstrong, G. (2008). Principles of marketing (12th ed.). Pearson Prentice Hall, Pearson Education International.

Stone, F.M. (2003). The manager’s question and answer book. AMACOM Div. American Management Association, Inc., 40-41.

Across, R. (2005). Psychology, the science and mind and behavior. London: Dubai for Hodder Arnold Euston.

Argyris, C. (1964). Integrating the individual and the organization. New York: John Wiley & Sons.