職業安全衛生教育訓練機構需求因子之研究－公司派訓與個人參訓認知差異比較

A Study on the Demand Factors of Occupational Safety and Health Education and Training Institution － A Comparison of Cognitive Differences between assigned training and initiative participating training

洪雅文(Ya-Wen Hung)

指導教授 ： 陳俊益

義守大學/管理學院/工業管理學系/碩士(2017年)

摘要

近幾年勞工安全衛生意識抬頭，每年辦理職業安全衛生教育訓練班次及參加訓練的人數持續增加，訓練機構也超過100家，除了少數非營利目的的法人團體外，大部份皆為營利單位。雖然主管機關逐漸對訓練機構導入TTQS、訓練機構評鑑、訓練資訊網資料管理、考訓分離、地方主管機關審核及到場稽查等，但實際辦理訓練不落實、削價競爭仍為常見。高雄傳統產業（重工業）佔大多數，訓練的項目也幾乎全部包括，因此企業或個人選擇職業訓練機構時是否將機構建全性加入考量範圍，將影響訓練機構對內部設備擴充及專業養成的投資意願，而訓練機構辦訓成果將直接影響學員日後於工作上的本質安全，絕對值得重視；由於職業安全衛生教育訓練所涵蓋的產業相當廣泛並涉及法令規章，無法以單一層面問卷進行測量，因此本研究首先以德菲爾法蒐集文獻及產、官、學界專家意見，歸納出問卷資料，整理出職業安全衛生教育訓練不同層級的需求因子，再以此建構問卷，並進行統計分析，研究結果指出:
學員「教育程度」與「參訓費用來源」的差異性在選擇職業安全衛生教育訓練機構會產生不同的市場區隔。學員「課程考量及符合需求」與「滿意度與忠誠度」的相關程度最高(.716)，表示越符合學員對於課程考量及符合其受訓需求，則對該訓練機構的忠誠度也會正向提高，業者長遠來說是個相當重要的訊息。透過羅吉斯回歸分析發現以「學習第二專長」與「為轉職而預做準備」為參訓目的的學員對於選擇職業安全衛生教育訓練機構具有實質顯著的影響力。

關鍵字

工業安全衛生 ； 教育訓練 ； 德菲爾法 ； 羅吉斯回歸

並列摘要

The amount of classes and participants for occupational safety and hygiene are constantly increasing due to the rising consciousness of labor safety and hygiene in recent years. The training institutions are also more than 100 now. Most of them are profitable and very few of them are non-profitable. Although the central authorities asks the training institutions to introduce the TTQS, to manage the training information website, to separate the examination and training, and to evaluate the training institutions and local authorities audit and inspect on site, the practical situation is still not realized and price cutting competition is serious. At Kaohsiung, most of industries are traditional and most of training courses are almost included. Therefore, selecting the training institution by considering the soundness of management system will affect the willingness of facilities investment and faculties nourishment. The outcome of training institutes will directly affect the concept of intrinsic safety of trainee; therefore, this is a major issue of central authorities and public. Due to the wide coverage of industries and law related characteristics of occupational safety and hygiene training, it is nearly possible to measure by a single questionnaire. This study first collects from literatures and the opinions of experts from industries, government and academics by Delphi method, sums up all the data to develop the questionnaire, and then evaluates the results to define different requiring factors in each hierarchy. Based on these factors, the questionnaire was constructed and statistical analysis was performed. The research results showed:
The differences in customer’s education and source of participating fee will generate the separation for training program market. The relationship between “course consideration and meeting requirement” and “satisfaction and loyalty” is highest (.716). This result provides valuable information for training institutes. Customers who take “learning second expertise” and “preparing for changing job” as participating purposes will have a substantial influences on the occupational safety and hygiene training institutes.

並列關鍵字

Industrial safety and hygiene ； education training ； Delphi method ； Logistic regression

參考文獻

吳姵穎(2008)，我國職業安全衛生績效指標之調查研究，國立台灣大學職業醫學與工業衛生研究所碩士論文。

張承明(2005)，國際勞工組織近來推動安全文化等安全工作簡介，工業安全衛生期刊，（188）。

梓高(2004)，論勞工安全衛生教育訓練的具體需求，工業安全衛生月刊，(171)。

周登春(2000)，安全衛生教育基本認知與教學技巧，工業安全衛生月刊，（137）。

職業安全衛生教育訓練規則 (2016)，勞動部。