電子公文線上簽核系統使用之縱斷面研究：以UTAUT為基礎

A Longitudinal Study on the Actual Usage of the On-line Signature Verification System for Electronic Official Documents: Based on the UTAUT

吳金璋(Chin-Chang Wu)

指導教授 ： 程永明

朝陽科技大學/管理學院/企業管理系/碩士(2010年)

摘要

隨著資訊科技持續地提供新的、更有效的整合方式及取得資訊之發展，電子化在企業流程革新裡扮演一個領導性的角色且提供一個新的促進組織流程革新的機會。在此情況下，電子公文線上簽核系統已成為實務界人士與學術研究者關注的焦點。然而，過去研究卻鮮少注意到電子公文線上簽核系統在學術機構之應用。因此，植基於整合性技術接受理論（UTAUT），本研究之目的乃是縱斷面地探討某大專院校之教職員對於電子公文線上簽核系統之接受程度，以及進一步地瞭解使用者在不同階段對此系統之使用意圖與實際使用情況有無顯著差異之影響。
本研究依UTAUT為理論基礎，進行兩階段之縱斷面測試。以問卷的方式對某大專院校之教職員施行兩個時間點的測試：分為教育訓練後（T1）及執行三個月後（T2）；共有112位某大專院校之教職員全程參與了兩階段的資料收集。其兩階段之研究結果歸納如後：首先，兩階段之績效期望、付出期望、社群影響對使用意圖皆有正向顯著影響，而配合情況只有在第二階段時對實際使用有顯著影響。其次，在兩階段裡，年齡對於社群影響對使用意圖之影響皆有顯著干擾效果，以及在第二階段裡，年齡對於配合情況對實際使用之影響有顯著干擾效果；然而，在兩階段裡，性別對績效期望、付出期望及社群影響對使用意圖之影響皆無顯著干擾效果。

關鍵字

整合性技術接受理論 ； 電子公文線上簽核系統 ； 縱斷面研究

並列摘要

With the information technology (IT) advances continuing to provide new and more effective means of integrating and accessing information, electronification plays the leading role in business process renovation and provides a new opportunity to renovate the organization procedures. Under such condition, on-line signature verification system for electronic official document is currently being spotlighted by business practitioners and researchers. However, little consideration is being made on its applications in academic institutions. Hence, based on the united theory of acceptance and use of technology (UTAUT), this study’s purposes are to longitudinally explore the full-time faculty and staff acceptance of the on-line signature verification system for electronic official document in one university, and further test whether the effects of determinants on usage intention and actual usage would change over time.
This study was longitudinally conducted to test UTAUT by the two-stage measurement approach. Questionnaires were administered to faculties and staffs from one university at two points in time: after initial training (T1) and three months after implementation (T2). A total of 112 faculties and staffs participated in both data collections. This study’s results are summarized as follows. Firstly, performance expectance, effort expectance, and social influence have significantly positive effects on usage intention in the first and second measurement stage, but facilitating conditions only has significantly positive effects on actual usage in the second measurement stage. Secondly, age can significantly moderate the effect of social influence on usage intention in the first and second measurement stage, and it can significantly moderate the effect of facilitating conditions on actual usage in the second measurement stage, while gender can not significantly moderate the effects of performance expectance, effort expectance, and social influence on usage intention in the first and second measurement stage.

並列關鍵字

On-line Signature Verification System for Electr ； United Theory of Acceptance and Use of Technolog ； Longitudinal Study

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