消防分隊人員勤務編排滿意度調查之研究－以臺中市政府消防局為例

A Study of the Satisfaction Analysis for Firemen’s Duty Planning－Case in Fire Bureau of Taichung City Government

洪智勇(Chih-Yung Hung)

指導教授 ： 嚴國慶

朝陽科技大學/管理學院/企業管理系/碩士(2013年)

摘要

消防人力嚴重不足已是各地方政府普遍面臨到的問題，而消防勤務之編排，以便妥善運用現有有限的人力，以達成消防工作任務之目標，顯得極為重要！本研究以全部臺中市消防分隊人員為對象，利用調查問卷的方法進行，以次數分配、算術平均數、百分等級、卡方考驗、單因子變異數分析等方法統計分析，了解消防人員對於勤務編排的滿意度影響因子。
本研究首先發現編排原則「是否透明清楚」、「定期溝通」比「編排者職務」更顯重要；人數少的分隊滿意度最高，人數多的分隊滿意度反而最低，「勤務量」多寡才是影響要素。接著發現非救災最辛勞繁重的勤務為「救護」，其次為「安檢」，救災最辛勞繁重任務為「瞄子手」；另外，「司機」為問題高、編排難的救災任務；年資「未滿1年」滿意度最高，「1-未滿3年」最低，滿意度劇降原因可能是隊員發現現實與理想差距大，年資「14年以上」為次高滿意度。

關鍵字

消防分隊 ； 勤務編排 ； 消防人員 ； 消防勤務

並列摘要

The shortage of manpower at fire department becomes a serious problem for the local government. A proper duty planning can make the goal of fire distinguish be achieved by limited human resources, and seems more important than before.
This study tried to find out the factors of satisfaction on the duty planning for all firemen of Taichung city by using the questionnaire method, such as frequency distribution, arithmetic mean, percentile rank, chi-square test, one-way ANOVA statistical analysis. Finally, the distinction of the job assignments and regular communication are more important than the person who is in charge to plan the duty. And the small teams have the highest satisfaction than the big teams. The amount of duties is the key of impact factors.
The duty of emergency protection is harder than the duty of fire safety inspection among the duties of non-disaster-relief. The hose operation is the most arduous task among the duties of disaster-relief. Driver is the most difficult to arrange and easily make troubles among the duties of disaster-relief.
The satisfaction of the firemen whose experience is less than one year is the highest. Arbitrarily, the firemen whose experience is more than one year but less than three years have the lowest satisfaction. It is declined sharply, indicates a large gap between reality and the ideal.

並列關鍵字

Firefighters ； Duty planning ； Fire squad ； Fire service

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