銀行資訊部門導入CMMI–ACQ個案研究

A Case Study on the CMMI–ACQ Implementation of the IT Department of H Bank

陳美君(Mei-chun Chen)

指導教授 ： 陳煇煌

大同大學/經營設計學院/資訊經營學系所/碩士(2012年)

摘要

在銀行業為了保有競爭力，成立金控與國際同業競爭，這資訊發展爆發的時代，金融業仰賴資訊帶來的便利，提供客戶資訊服務與營運的管理，因此對於軟體品質與安全尤為重視。在服務的過程中，若發生軟體品質不佳時，往往會造成損害客戶權益或公司財務上的損失，客戶對於銀行的不信任度提高，相對的當然也會對銀行的名譽造成傷害，因此對資訊系統軟體品質的提昇是非常受重視的。
從軟體發展流程包含籌獲方、開發方及提供資訊服務，藉由導入採購的能力成熟度整合模式 (CMMIR for Acquisition，CMMI-ACQ)了解資訊委外購置作業流程的國際標準，CMMI-ACQ模式正好提供了資訊委外購置作業流程的模式標準，導入CMMI-ACQ模式之機構，將可有效提升其資訊委外作業之規劃與執行效益，並可與供應商建立公平合理的伙伴關係，達到供需雙贏的理想。
本研究中分析個案公司導入CMMI-ACQ以改善外包軟體發展的過程，瞭解其做法，做為推廣至導入發展的能力成熟度整合模式(CMMIR for Development, CMMI-DEV)及服務的能力成熟度整合模式(CMMIR for Services, CMMI-SVC)的依據。了解個案公司以IDEALSM(初始、診斷、建立、行動與學習) 的實行步驟，建立改善方案的做法，訂定籌獲方與供應方一致性的標準，供公司或同業導入CMMI專案參考。
研究結果顯示，透過標準作法，即使改變了執行方法，也不會因為不同單位、不同團隊，而產生結果有差異的專案品質，並改善可能產生的缺失，讓專案能如期完成。個案公司透過導入CMMI-ACQ的經驗，建立與供應商之間的最佳化開發及監控管理協同模式，進而全面推廣至該行所有軟體開發作業。

關鍵字

管理資訊系統 ； 能力成熟度模型 ； CMMI-ACQ ； 個案研究

並列摘要

The services of information department include software development acquisition, development and information service. The information system CMMIR for Acquisition (hereinafter referred to as CMMI-ACQ) is imported to understand the international standard of information system's outsourced acquisition operation flow, which can effectively enhance the quality and effectiveness of planning and implementation of information outsourced operation, establish fair and reasonable partnership with suppliers, and realize the win-win result for both supplier and buyer.
This research shall analyze the process of CMMI-ACQ import by the case company in order to improve the outsourced software development, understand the practice, and use it as the basis for popularizing to the delivery system CMMIR for Development (hereinafter referred to as CMMI-DEV and CMMIR for Services (hereinafter referred to as CMMI-SVC). The case company adopts the implementation procedures of IDEALSM (initial, diagnosis, establishing, acting and learning) to establish improvement plan practice, formulate the conforming standard for acquirer and supplier as reference for the company or the same trade when importing CMMIR project.
Research findings showed that, standard practice can ensure the project quality of different units or teams even if the implementation method has been changed, improve the possible deficiency, and enable the project to be completed as scheduled. The case company depends on the CMMI-ACQ import experience to establish the optimal development and monitoring management collaboration mode with supplier, thus comprehensively popularizing to all software development operations of this company.

並列關鍵字

Case Study ； MIS ； CMMI-ACQ ； CMMI

參考文獻

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[2].王培得(2009)，以CMMI-ACQ規劃資訊科技籌獲管理，國立政治大學資訊管理學碩士論文

[1].CMMI Product Team (2010), CMMI○Rfor Acquisition, Version 1.3, CMMI-ACQ, V1.3, Carnegie Mellon University.

[2].CMMI Product Team (2010), CMMI○R for Development, Version 1.3, CMMI-DEV, V1.3, Carnegie Mellon University.

[3].CMMI Product Team (2010), CMMI○R for Services, Version 1.3, CMMI-SVC, V1.3, Carnegie Mellon University.