臺中縣市身心障礙特殊教育教師情緒勞務與工作滿意度相關之研究

A Study on the Relationship between Emotional Labor and Job Satisfaction of Special Education Teachers of Disabled Students of Elementary Schools in Taichung Area

查憶華(Yi-hua Char)

指導教授 ： 康龍魁

中臺科技大學/護理學院/文教事業經營研究所/碩士(2010年)

摘要

摘 要
本研究旨在瞭解臺中縣市特殊教育教師情緒勞務與工作滿意度之現況，並探討不同背景變項的特殊教育教師在情緒勞務與工作滿意度的差異情形，與分析特殊教育教師情緒勞務對工作滿意度的預測力。
本研究採用問卷調查法，編製「國民小學身心障礙特殊教育教師情緒勞務與工作滿意度問卷」為研究工具，針對集中式啟智班與不分類身心障礙類資源班之330位教師進行問卷調查。實際調查資料獲得有效問卷294份，以SPSS12.0統計軟體進行資料分析。研究結果如下：
一、特殊教育教師情緒勞務與工作滿意度均為中度偏高的程度。
二、特殊教育教師的情緒勞務整體不因不同背景變項而有顯著差異；在各構面，會因性別、年齡、服務年資與任教班級學生總人數等之不同有顯著差異。
三、特殊教育教師工作滿意度整體會因年齡與服務年資不同而有顯著差異；在各構面，會因性別、年齡、服務年資、任教類別與任教班級學生總人數等之不同有顯著差異。
四、特殊教育教師情緒勞務與工作滿意度有中度正相關。
五、特殊教育教師情緒勞務整體、情緒表層行動與情緒深層行動對工作滿意度整體與各構面具正向預測作用。其中情緒表層行動對教學工作與人際關係具預測力；情緒深層行動對學校行政、教學工作、工作報酬、工作環境、人際關係與進修狀況均具預測力。

關鍵字：情緒勞務、工作滿意度、特殊教育教師

關鍵字

工作滿意度 ； 特殊教育教師 ； 情緒勞務

並列摘要

Abstract
This study has following aims：
1. To understand the present status of emotional labor and job satisfaction of special education teachers.
2. To explore the afore-mentioned teachers’ differences respectively in their emotional labor and job satisfaction under their background variables.
3. To analyze the prediction of these teachers’ emotional labor toward their job satisfaction.
This study adopted a questionnaire to survey 330 special education teachers. 294 ones were valid and used in this study. The data were analyzed by Statistical Packaage for the Social Science 12.0. The findings are as follows:
1. Both emotional labor and job satisfaction of the special education teachers are high in the middle degrees.
2. The above-mentioned teachers’ overall emotional labor shows no remarkable difference for different background variables; however, their emotional labor apparently differs in dimensions due to the unlikeness in their gender, age, length of teaching career and student number of class.
3. The overall job satisfaction of the afore-mentioned teachers is quite different because of different ages and working years. And also, the teachers’ job satisfaction dimensions are different due to different genders, ages, working years, class categories and class student numbers.
4. A middle-degree positive correlation shows between the emotional labor and job satisfaction of the above-mentioned teachers.
5. Special education teachers’s overall emotional labor, emotion surface acting and emotion deep acting can positively predict the overall job satisfaction and its dimensions. Moreover, the teachers’ emotion surface acting can predict teaching work and human relations; and also emotion deep acting can predict job satisfaction in each dimension.
Keywords: emotional labor, job satisfaction, special education teacher

並列關鍵字

job satisfaction ； special education teacher ； emotional labor

參考文獻

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