護理之家基層照護員工不同聘用模式工作績效與組織承諾之研究

The relationships between different employment modules and work performance as well as organizational commitment among primary caring staff in Nursing Homes

李欣怡(Sin Yi Lee)

指導教授 ： 廖宏恩

亞洲大學/健康學院/長期照護研究所/碩士(2006年)

摘要

本研究旨在探討護理之家基層照護員工不同聘僱模式在工作績效及組織承諾差異之關係，針對結果探討其原因，以提供相關醫療機構了解此一狀況，並作為用人之參考。本研究主要目的：1.探討護理之家聘用模式的現況2.探討護理之家基層醫護人員僱用類別與其工作績效之關係3.探討護理之家員工工作績效與組織承諾間之關係4.探討護理之家基層醫護人員僱用類別與其組織承諾之關係，彙整研究結果及發現提出後續研究及護理之家用人之建議。
本研究採問卷調查法，問卷主要有二部分：（1）照護員工自評部分（2）照護員工之直屬主管評論部分，研究對象選取中部四縣市（台中市、台中縣、南投縣、彰化縣）50床以上之醫院附屬與獨立型護理之家共14家之護理人員與照顧服務員，本研究採取結構性問卷橫斷性調查研究。自2005年11月開始至2006年1月底止，共計發出392份，回收份數306 ，回收率為78％，共計有效問卷為252份，有效回收率為64.2％。
本研究主要發現如下：1.正職人員其「工作績效」高於約聘僱人員。2.正職人員其「專業學習」高於約聘僱人員3.在控制背景變項下，聘僱模式與員工組織承諾無相關4.在控制背景變項下，組織承諾與工作績效無相關5.部分背景變項與「工作績效」及「組織承諾」有顯著相關。
因此本研究建議，大量以約聘方式用人，有可能造成不同聘用方式工作成效之落差，故機構於任用時應慎重考慮聘用方式。

關鍵字

護理之家 ； 工作績效 ； 組織承諾 ； 聘僱模式

並列摘要

The gist of study is to analyze the relationships between different employment modules and work performance, as well as organizational commitments among primary caring staff in nursing homes. The result will be a reference for healthcare facilities in human resources management. The four objectives of the research is mainly: 1.To understand the profile of employment module of primary caring staff in nursing home with 50 beds in the middle area of Taiwan. 2.To study the relationships between different employment modules about work performance among primary caring staff in nursing homes. 3.To study the relationship between work performance and organizational commitments among primary caring staff in nursing homes. 4.To confer the relationship among employment modules and commitment.
The samples were collected from nursing homes with at least 50 beds among four counties/cities(Taichung County,Taichung City,Changhua County,Nantou County) in the middle area of Taiwan. A cross-sectional study by means of structured questionnaires were undertaken. During 2005 November to 2006 January, there are 392 questionnaires sent out and 306 returned, valid ones including 252(64.2%).
The major findings of this study are showed as follows: 1.The work performance of formal employees are better than that of contract employees. 2.Formal employees are more willing to learn than contract employees at on-the-job training. 3.Under the control of demographic characteristics, there is no statistical relationship between employment modules and organizational commitments. 4.Under the control of demographic characteristics, organizational commitment is unrelated to work performance. 5.Partial demographic factors are significantly related to work performance and organizational commitments.
The study implies large number use of contract employees may lead to a gap of expected work performance, therefore, nursing homes administrations shall pay more attention on employment modules.

並列關鍵字

nursing home ； work performance ； organizational commitment ； contract module

參考文獻

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