民間救難團體間衝突管理與組織效能之研究

The Correlation Research of Conflict Management and The Efficacy Civilian Rescue Teams

曾星明(Hsing-Ming Tzeng)

指導教授 ： 張庭彰

亞洲大學/管理學院/經營管理學系碩士班/碩士(2008年)

摘要

「政府力量有限，民間資源無窮」，民間救難團體的運用，在九二一地震後更顯重要，在世界各國的政府均非常重視，政府部門除致力投入緊急災害救援工作，民間救難團體納入政府防救災體系，達到緊急災害救援全民化目標；如何採前瞻性、整體性、系統性及問題導向式的策略，推動各項民間救難團體各項防救策略及機制。民間救難團體對災害搶救時，如何有效衝突管理，以發揮其組織效能。民間救難團體由於其組織較具彈性及應變力、平日累積的草根性資源紮實，再加上其救援經驗，因此，當緊急災雞發生時，能迅速及符合需求的救援功能。然而在其功能上有其長處及優勢與生俱來的限制，也會在救援上產生障礙，如資源不足、組織規模過小、專業化的限制等，這些都是民間救難團體不足之處，本文以南投縣政府消防局內下屬之民間救難團體為例，希望從救難團體內部的管理模式，救難團體間可能有的互動方式，藉由南投縣政府消防局下屬救難團體實際運作為此「準從屬關係」之深度訪談經驗分享，了解這些民間救難團體效能；災害發生後，在緊急災雞的救援上，政府仍為主要的體系。而平時民間救難團體隸屬於公部門中，災害發生後人力如何動員，動員能量及效能如何發揮，平時組訓如何落實、救難團體領導者內部管理困難等，以文獻分析法、參與觀察法、敘說分析法進行研究，分析民間救難團體效能以衝突管理及組織效能關連性之研究，來輔導民間救難團體並健全其體制，共同為因應緊急災害救援工作而能展現精良組織戰力，以提供我國協助救災的民間救難團體、運用主管機關參考。

關鍵字

非營利組織 ； 民間救難團體 ； 人力資源管理 ； 衝突管理 ； 組織效能

並列摘要

Although the budgets of the government are limited, there are unlimited resources in their people. The use of civilian rescue teams has demonstrated its significance especially after the 921 major earthquakes. It has explicitly shows its importance within the international communities as well. On one hand, the governments are focusing on their efforts in emergency disastrous rescuing tasks. On the other, the civilian rescue has been incorporated into governmental disastrous rescue and prevention program. All of those efforts are dedicated to encourage all civilians to take part in disastrous rescue preventions. Therefore, it is very important to come up with a pioneering, comprehensive, and systematic strategic plan and through the execution of this strategic plan will lead to the disastrous prevention strategies and mechanism. On the other hand, civilian rescue teams, when facing emergency rescuing, how to eliminate the conflict between teams, as a result the efficacy of rescue teams will be increased. The civilian rescue teams have their advantages in their flexibility in forming the team, and the quickened responsive mechanism in nature. When the nature calamity occurs, they can quickly form teams which will answer the needs of the rescuing in a practical manner. However, it has its disadvantages and its shortcomings. When applying the rescues, it faces its obstacles such as the limited resources, the insufficient number of the rescue teams, and the lack of in-service training for the rescue team members. Those are the current shortcomings of the civilian rescue teams. This research based on the rescue teams of the Fire Department of Nantou County, which explores the internal management in order to understand the interaction mechanism. The subjects of this research are the going-to-be subordinate of rescue teams under the Fire Department of Nantou County. Through the in-depth latitude study and experience sharing, the efficacy of those civilian rescue teams is studied. When the disaster occurs, the government plays a major role in emergency rescue. However, the civilian rescue teams are governed and supervised by the government. When emergency occurs, the means of man power in responding emergency situations, the strategies used to maximize the efficacy of the rescue teams, the methods used to carry out practical in-service training, and the strategies used to overcome the internal leadership obstacles are studied by the researcher. There are two research methods used in this research; research reviews and participant observation. The researcher used those two methods to analyze the correlation of the efficacy of civilian rescue teams, the conflict management and the efficacy of the organization of the civilian rescue teams. The conclusions of this research are collected to reinforce the integrity of the civilian rescue teams, to maximize the efficacy of the civilian rescue teams, to maximize the efficacy of the organization, to provide strategic plans for the organization of the civilian rescue teams and to provide a strategic plan for the administration of the civilian rescue teams.

並列關鍵字

Non-profit organization ； Civilian rescue teams ； the administration of human resources ； conflict management ； the efficacy of organization

參考文獻

藍清水（2004）。宗教組織志工衝突認知、衝突處理技巧與組織承諾關聯性之研究。私立中原大學企業管理研究所碩士論文，未出版，桃園。

司徒達賢（1999）。非營利組織的經營管理。臺北：天下文化。

陳尹雪(2002），機構運用志工人力資源管理策略、督導風格及志工離隊意向之研究-以台中縣、市醫院志工為例，靜宜大學青少年兒童福利學系碩士論文，未出版，台中。

李總縯（2003）。組織氣候、組織認同、組織效能之關聯性研究-以非營利組織國際獅子會台灣地區分會為實證對象。中原大學企業管理研究所碩士論文，桃園，未出版。

Kramer, R. M. (1987). Voluntary Agencies and the Personal Social Service. New Haven: Yale University.