國立高中職學校公務人員教育訓練滿意度之研究─以中部四縣市為例

The Research on Educational and Training Satisfaction of the fficials in National Senior High School and Senior Vocational High School: A Case Study on Four Counties in Central Taiwan

陳嘉財(Chen Jia Cai)

指導教授 ： 蔡憲六

亞洲大學/管理學院/經營管理學系碩士班/碩士(2005年)

摘要

本研究之目的主要在探討公務人員接受教育訓練後，其整體滿意度之成效為何，並探討公務人員接受教育訓練之困難原因所在，最後再探討公務人員對於網際網路線上學習之教育訓練現況與需求。研究變項係以研究對象個人屬性變項為自變項，分別探討教育訓練成效之滿意度及線上學習之現況與需求。
本研究對象係以中部四縣市國立高中職學校之人事人員、會計人員及總務處專任組長為母群體，共有樣本數三六二人，採取普查方式，作為蒐集資料的過程；本研究方法採用文獻探討與問卷調查法，以瞭解教育訓練成效之滿意度，並反應事實真相及發現現存問題，進而提出研究改進建議。
研究結果發現，公務人員對於整體教育訓練有相當高的滿意度，而參加訓練之困難原因以業務繁忙因素居多，在訓練需求最殷者以能增進工作專業知識為最多。另外，對於線上學習之現況與需求調查發現，有近一半的研究對象未曾上網參加線上學習，曾經上網參加線上學習者，對於目前仍時常上網學習方面之同意程度很低，惟研究對象對於線上學習是一種適當的教育訓練方式，則有相當高的認同程度。

關鍵字

公務人員 ； 人力資源 ； 人力資源管理 ； 人力資源發展 ； 訓練 ； 終身學習 ； 線上學習

並列摘要

This research aims to explore the entire education and training satisfaction of the officials as well as delves into the causes for officials’ difficulty in receiving education and training, and eventually has a discussion on the status quo and demands on officials’ education and training from online learning. Individual difference backgrounds as independent variable to discuss on educational and training satisfaction as well as on status quo and demands on online learning.
Subject of this research takes personnel staff, accounting personnel and chief of general affairs department from national senior high schools and senior vocational high schools in four counties of central Taiwan as the population. This research adopts census method and the samples are 362 persons. Using literature review and questionnaire respectively to have an understanding of educational and training satisfaction as well as to discover the existing problems, and further bring up advices .
Findings of this research indicate that officials have an adequately high satisfaction over the entire educational and training, while busy career is the major cause for their difficulty in receiving education and training. The majority of officials who have great ardor for training demands consider such training can enhance their professional knowledge essential to their careers. Moreover, the surveys on status quo and demands for online learning find that nearly a half research subjects have never surfed on internet to attend the online learning, while those who ever attended online learning have a quite low consent on the aspect of keeping on attending the online learning currently. Meanwhile, the subjects in this research have an adequately high recognition over online learning which they deem as one appropriate educational and training method.

並列關鍵字

Officials ； Human Resources ； Human Resource Management ； Human Resource Development ； Training ； Life-Long Learning ； Online Learning

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