台灣國道高速公路清水及南投服務區親子廁所滿意度之探討

Satisfaction of the Study on the Baby Nursing Room at Cingshui and Nantou Highway Service Area in Taiwan

翁珠斌(CHU-PIN WENG)

指導教授 ： 羅鳳恩 ； 蘇文斌

亞洲大學/管理學院/休閒與遊憩管理學系碩士在職專班/碩士(2009年)

摘要

全家帶著小朋友外出都有使用廁所的經驗，然而其令人詬病的是，如空間及數量不足、缺乏衛生紙、置物掛鈎、親子設備等現象，讓人覺得十分不便。本研究係以家長的觀點，以高速公路南投服務區與清水服務區的親子廁所為研究範圍，來探討親子廁所的體驗現況及其滿意度。調查時間為2009年2月1日起至2009年3月15日止，總計發出409份問卷，有效問卷372份，有效問卷率93.6%，研究結果如下。
一、南投服務區親子廁所
南投服務區中設置需求重要性，前五個項次依序為「防滑地板」、「垃圾桶」、「定期維護、清潔」、「緊急呼叫鈴」、「安全扶手」；規劃滿意度前五個項次依序為「安全扶手」、「緊急呼叫鈴」、「防滑地板」、「入口隠密性」、「垃圾桶」；維護滿意度前五個項次依序為「安全扶手」、「逃生設備及緊急照明」、「照明設備」、「省水裝置」、「感應式水龍頭」；整潔滿意度前三個項次依序為「便器及周邊清潔」、「隔板、門板、牆壁清潔」、「鏡子清潔」。
二、清水服務區親子廁所
清水服務區中設置需求重要性，前五個項次依序為「防滑地板」、「垃圾桶」、「定期維護、清潔」、「緊急呼叫鈴」、「安全扶手」；規劃滿意度前五個項次依序為「安全扶手」、「緊急呼叫鈴」、「防滑地板」、「入口隠密性」、「垃圾桶」；維護滿意度前五個項次依序為「安全扶手」、「逃生設備及緊急照明」、「照明設備」、「省水裝置」、「感應式水龍頭」；整潔滿意度前三個項次依序為「隔板、門板、牆壁清潔」、「嬰兒床清潔」、「便器及周邊清潔」。
三、南投服務區與清水服務區親子廁所綜合比較
南投服務區與清水服務區之各項需求與滿意度滿意度均無顯著性差異。
綜合上述，受訪者的認知需求與親子廁所規劃的情形不盡相同，建議公、私部門在做相關規劃，能將親子使用的觀點做為規劃建設的考量，以期營造優良的親子環境。

關鍵字

服務區 ； 親子廁所 ； 需求 ； 認知 ； 滿意度

並列摘要

A family with children usually have the experience in using public toilets, however, inconvenience like the shortage of public toilets, lack of toilet paper, and shortage of coat hangers have left them with no choice but to cope with it. This study aims to explore user’s satisfaction on using baby nursing rooms at Cingshui and Nantou Highway Service Area based on parents’ perspectives. This research started from Feb. 1st, 2009 till Mar. 15th, 2009. Four hundred and nine copies of questionnaires were distributed to the customers, 372 valid data were used to analyze the result, reaching the valid corresponding rate of 93.6 percent. The outcomes of the study are as follows:
1. Outcomes of Nantou Highway Service Area:
The top five most essential equipments for baby nursing rooms were slippery-proof floor, regular maintenance and cleaning, flushing system, wash-basin, and ample lighting. The top five most planning satisfactions were tool room, safety handrails, flushing system, room space, and safety alarm. The top five most essential equipment maintenances were ample lighting, non smoking sign, slippery-proof floor, water-saving supply, and safety alarm. The top three most satisfactions of overall cleanliness were toilet bowl cleanliness, wall and door cleanliness, mirror cleanliness.
2. Outcomes of Cingshui Highway Service Area:
The top five most essential equipments for baby nursing rooms were slippery-proof floor, wash-basin, regular maintenance and cleaning, emergency alarm, and safety handrails. The top five most planning satisfactions were safety handrails, safety alarm, slippery-proof floor, peep-proof entrance, and wash-basin. The top five most essential equipment maintenances were escaping equipment and emergency lighting, ample lighting, water-saving supply, and sensitive faucet. The top three most satisfactions of overall cleanliness were wall and door cleanliness, baby bed cleanliness, and toilet bowl cleanliness.
3. Overall comparison of Cingshui and Nantou Highway Service Area:
The comparison of all essential equipments and satisfactions between Cingshui and Nantou Highway Service Area had no significant differences.
Regarding of the results of this study, there were some differences between the essential requirements for Cingshui and Nantou Highway Service Area. It was to suggest the Governments and private sectors to base on perspectives of parents and children to plan and build good environments for family.

並列關鍵字

Highway Service Area ； baby nursing rooms ； requirement ； cognition ； satisfaction

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