護理人員在醫療服務品質中,需要將病人的想法及感受融入醫療的服務中,也因為這樣,護理人員往往需要同時扮演多重的角色,因而產生角色衝突與角色模糊,進而伴隨犬儒主義的發生,如此將導致對組織負面的影響。假若能夠預防員工犬儒主義所造成的不良後果發生,可用來降低其對組織的負面影響,提升有效的管理。本研究旨在瞭解護理人員犬儒主義對職場偏差行為及離職意圖的關係,以及幽默風格是否具有調節護理人員犬儒主義與職場偏差行為及離職意圖關係的影響。本研究利用問卷調查法及便利性取樣來蒐集資料,研究對象為359位台灣地區護理人員,主要以階層迴歸分析考驗研究假設,研究結果如下: 一、 員工犬儒主義與職場偏差行為、離職意圖有正相關。 二、 攻擊型幽默對整體性職場偏差行為有主要效果。 三、 攻擊型幽默對人際面偏差行為有主要效果。 四、 自我提升型幽默對離職意圖有主要效果 五、 四種型態幽默風格對員工犬儒主義與職場偏差行為、離職意圖的關係不具有調節效果。
Since nurse services have to consider patient’s thoughts and feelings, so nurses often play multiple roles. Because of that, it creates role conflict and ambiguity. We call that “Cynicism”, it will cause negative impact for organization. If we can prevent it, it will decrease the negative impact and increase effective management. In this paper we aim to explain the relationship of nurse cynicism between workplace deviance behavior and turnover intention. And humorous style regulate whether the relationship between it or not. This study use questionnaires and convenience sampling method to collect information from nurses and practitioners that total are 359 subjects in Taiwan. We use hierarchical regression analysis to test research hypotheses in this research. The results are as follows. First, this has a positive correlation between workplace deviance behavior and turnover intention in employee cynicism. Second, this has a major effect in aggressive humor for overall workplace deviance behavior. Third, this has a major effect in aggressive humor for interpersonal deviance behavior. Fourth, this has a major effect in self-enhancing humor for turnover intention. Finally, four types of humorous style have no effect of adjustment in employee cynicism between relationship of workplace deviance behavior and turnover intention.