師生衝突的原因及其因應策略之探討

The Study on the Factors of Teacher-Student Conflict and Its Coping Strategies

王桂芳(Kuei-Fang Wang) ； 陳文進(Wen-Chin Chen) ； 王明忠(Ming-Chung Wang)

《中華技術學院學報》 36期 (2007/06) Pp. 315-334

https://doi.org/10.7095/JCIT.200706.0315

摘要

本研究目的旨在探討師生衝突的原因及其因應策略與預防策略。因此，本文首先說明師生衝突的意義，其次就國內專家學者所做過的有關師生衝突的原因之研究加以探討，並針對師生衝突的因素分別從教師、學生、師生雙方、學校及社會五方面做進一步分析。接著比較國外知名學者對人際衝突處理的方式，在面對衝突情境時，大略不脫妥協（談判、說服）、逃避（退縮）、競爭（脅迫、控制）、順應（迎合、讓步）與問題解決（共同合作）等因應策略；最後，根據文獻分析所得結果，針對師生衝突的因應策略，從教師、學生兩方面來加以說明，包括控制情緒、慎用獎懲、善用溝通、尋求第三者協助及運用幽默等方式，並進一步提出師生衝突的預防策略，以供參考。

關鍵字

師生衝突 ； 人際衝突 ； 因應策略

並列摘要

The purpose of the research is focused on the factors of the conflict between teachers and students, its coping strategies and its prevention strategies. Beginning with the significance of the conflict between teachers and students, this article is followed by the factors of the teacher-student conflict which have been discussed by domestic researchers. Then, the factors of the teacher-student conflict are separately analyzed from the aspects of teachers, students, between teachers and students, the school and the society. According to some foreign well-known scholars, people usually use some interpersonal coping strategies for conflict when facing the conflict, such as compromise, avoidance, competition, accommodation and collaboration. Next, the coping strategies for teacher-student conflict are proposed from the aspects of teachers and students, including emotional control, the use of compliment and punishment, mutual communication, asking the third one for help, the use of humor, and so on. Finally, some prevention strategies of the conflict are given as the reference.

並列關鍵字

teacher-student conflict ； interpersonal conflict ； the coping strategies for conflict