中高齡者手機操作挫折之探討－以心智模式為研究基礎

A Study of Frustration of Using Mobile Phone for Elderly Users-A Mental Model Approach

唐玄輝(H. H. Tang) ； 高世安(S. A. Kao) ； 林榮泰(R T. Lin)

《人因工程學刊》 7卷1期 (2005/03) Pp. 63-71

摘要

中高齡族群使用手機的挫折除了來自生理上的不便，更多產生於手機操作系統印象中，設計模式與使用者心智模式的差異。本研究從心理認知的角度，首先發展合適的實驗方法，以放聲思考法作爲實驗基礎，配合結構性訪談法與教練法，了解中高齡者操作手機時的思考歷程，分析挫折發生的原委，探討目前手機介面不符合需求的缺失。最後，基於個案的觀察與討論，提出高齡者手機設計建議。

關鍵字

手機介面 ； 中高齡者 ； 心智模式

並列摘要

This study speculated that the frustration of using mobile phone for elderly users results from not only the physical inconvenience of bodies but importantly from the discrepancy between user and designer mental models the system image of mobile phones. From the viewpoint of cognitive psychology, this paper first developed an appropriate research method for the elderly subjects to understand their thinking processes during mobile phone operation. The reason causing frustration and the deficiency of the current user interface were analyzed and discussed. Main findings indicated that current interfaces were poorly designed for elderly persons. Some of the subjects could not even understand the basic concepts of the interface of mobile phone, for example, hierarchy and soft key. Finally, suggestions for mobile phones designers were proposed.

並列關鍵字

Mobile phone interface ； Elderly people ； Mental Model