應用改善模型規劃護理人力媒合資訊平台

背景　臺灣新進護理人員3個月內離職率持續居高不下，多數的醫院透過傳統的人才招募活動等進行護理人力招募，但看來其成效並不理想。為有效解決人力短缺的問題，護理人力資源平台是值得發展的未來願景。目的　本研究旨在利用品質改善模型的概念，建置一個醫院與護理學生溝通及護理學生進入職場就業之客製化求職及求才專屬媒合資訊平台。方法　研究以品質改善模型為架構，透過現況分析、文獻探究、焦點團體座談及流程再造等方法，規劃出護理人力媒合平台的需求內容。研究以產學策略聯盟的概念，落實供應與需求在同一條供應鏈上。結果　研究設置之護理人力媒合平台，提供了護理人員專屬的工作彈性條件，並提供工作條件契合度機率值及進入職場之後的後續追蹤與服務，使更精準的進行求職者和求才者之媒合。結論　本研究設計之護理人力產學策略聯盟、工作契合度、長期追蹤，均未見於目前臺灣人力資源服務系統。規劃之人力資源的流程再造，乃提供應屆畢業護生進入職場時，一個專業管理之人力資源平台，讓學生於畢業前能透過此系統，找到符合理想就業的職場，以提升就業的意願和留任的機會。

關鍵字

離職率；人力短缺；工作彈性；工作媒合；品質改善

並列摘要

Background: The three-month attrition rate for new nurses in Taiwan remains high. Many hospitals rely on traditional recruitment methods to find new nurses, yet it appears that their efficacy is less than ideal. To effectively solve this manpower shortage, a nursing resource platform is a project worth developing in the future. Purposes: This study aimed to utilize a quality-improvement model to establish communication between hospitals and nursing students and create a customized employee-employer information-matching platform to help nursing students enter the workforce. Methods: This study was structured around a quality-improvement model and used current situation analysis, literature review, focus-group discussions, and process re-engineering to formulate necessary content for a job-matching platform for nursing. The concept of an academia-industry strategic alliance helped connect supply and demand within the same supply chain. Results: The nurse job-matching platform created in this study provided job flexibility as well as job suitability assessments and continued follow-up and services for nurses after entering the workforce to provide more accurate matching of employers and employees. Conclusions: The academia-industry strategic alliance, job suitability, and long-term follow-up designed in this study are all new features in Taiwan's human resource service systems. The proposed human resource process re-engineering provides nursing students facing graduation with a professionally managed human resources platform. Allowing students to find an appropriate job prior to graduation will improve willingness to work and employee retention.

並列關鍵字

attrition rate ； manpower shortage ； job flexibility ； job matching ； quality improvement

參考文獻

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應用改善模型規劃護理人力媒合資訊平台

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