應用隱喻抽取技術（ZMET）探討陽光基金會病友參與臉書支持團體之心智模式

Exploring the Patients' Mental Model of the Sunshine Social Welfare Foundation's Support Group on Facebook: A ZMET Approach

曾翊喬(Yi-Chiao Vicky Tseng) ； 邱銘心(Ming-Hsin Phoebe Chiu)

《教育資料與圖書館學》 57卷2期 (2020/07) Pp. 215-252

https://doi.org/10.6120/JoEMLS.202007_57(2).0006.RS.BM

摘要

網路普及後，甚多資源與服務伴隨著社群網站應運而生，病友支持團體也順應時代潮流轉型線上化。因此，本研究目的在於瞭解燒燙傷患者參與臉書線上病友支持團體的心智模式，透過ZMET探討燒燙傷患者關注臉書線上病友支持團體的想法以及深層需求。本研究以陽光基金會臉書病友平台之參與者作為研究對象，總受訪八位以及蒐集72張圖片，並運用ZMET逐一抽取構念並分析參與者的深層需求。研究結論：1.燒燙傷患者參與線上病友平台之心智模式為回歸正常生活、教育與學習以及心靈陪伴；2.傷患者從線上病友平台裡獲得希望與目標；3.燒燙傷患者對於線上病友平台的深層需求為自我提升、團體的社會價值以及未來發展。最後，再分別針對各方面提出實務建議。

關鍵字

陽光基金會 ； 隱喻抽取技術 ； 心智模式 ； 線上病友支持團體

並列摘要

With popularizing the Internet, more and more resources and services have emerged along with social networking sites. The Sunshine Social Welfare Foundation's online support group on Facebook was set up for patients with burn and scald injuries. It provides a platform for patients to possibly restart a new life via support groups. The purpose of this study is to explore the participants' mental model of Sunshine Social Welfare Foundation Support Group on Facebook, and to understand the underlying thoughts and needs of patients of burn and scald injuries by using the Zaltman Metaphor Elicitation Technique (ZMET). This study recruited 8 patients as research participants and collected a total of 72 pictures. The ZMET was applied to understand each participant's thoughts, while metaphor analysis was used to investigate the results and core values, which were then drawn into consensus map for further analysis. In conclusion, three main findings are as follows: (1) The mental model of participants on online support group is to get back to their normal life, participate in education and learning, and need spiritual support. (2) Patients receive hope and goal of life from online support group. (3) The participants need the online support group for enhancing themselves, to promoting social values and developing future. According to these results, some suggestions are made for patients of burn and scald injuries and social welfare organizations and departments.

並列關鍵字

Sunshine Social Welfare Foundation ； Zaltman metaphor elicitation technique (ZMET) ； Mental model ； Online support patient group

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