隨著中國經濟社會的發展,實體藥店無法提供夜間應急情況、售藥服務與消費者購藥需求之間形成的矛盾,是其發展的局限也是當下的中國社會的「痛點」之一。本文藉由自動售藥機和設施選址等相關文獻的萃取,並結合自動售藥機設備的自身特點,用於個體使民眾感受的現象,藉由對中國民眾使用狀況進行調查與分析。整合運用解釋結構模型(interpretive structural model, ISM)與層次分析法(analytic hierarchy process, AHP),對影響要素之間的關係和它們對自動售藥機選址的影響程度進行分析,從「社會因素」、「設施本身服務」和「顧客行為」三個方面,歸納總結出十個影響自動售藥機選址的典型因素,並以此為延伸向其他地區在將來的自動售藥機選址提出建議,從而提高自動售藥機在公共服務中的實用性和便捷性。
A long with the development of China's economy and society, the contradiction between the inability of chemist's shop to provide emergency services at night and the demand of consumers for drugs is the limitation of its development and one of the "pain points" of the current Chinese society. By extracting relevant literature such as automatic medicine vending machine location, and combining with the characteristics of automatic medicine vending machine, this paper uses it to make people feel the phenomenon, and investigates and analyses the use situation of Chinese people. Integrating interpretive structural model (ISM) and analytic hierarchy process (AHP), this paper analyzed the relationship between influencing factors and their impact on the location of vending machines. From three aspects of "social factors," "facilities themselves services," and "customer behavior," ten typical factors affecting the location of vending machines were summarized. In order to improve the practicability and convenience of the vending machine in public service, suggestions are put forward for the future location of the vending machine in other areas.