Coping with abusive supervision: The alleviating effect of self-efficacy and the perception of authenticity on the negative consequences of abusive supervision

不當督導的因應之道：以自我效能與信賴知覺緩解不當督導的負面效應

Chin-Tien Hsu ； Hung-Yi Liao ； Meng-Han Huang

《交大管理學報》 41卷1期 (2021/06) Pp. 83-123

https://doi.org/10.3966/102873102021064101003

摘要

Drawing upon the conservation of resources theory, this research examines the linkage between abusive supervision and subordinates' job behavior (e.g., task performance and withdrawal behavior) from a stress perspective and focuses on the moderating role of two different individual resources: self-efficacy and the perception of authenticity. From survey data collected from 238 subordinates and their immediate supervisors in military organizations in Taiwan, the results suggest that abusive supervision negatively relates to the subordinates' task performance and positively relates to their withdrawal behavior. Moreover, the negative consequences of abusive supervision are weaker among subordinates who have higher self-efficacy or perception of authenticity; specifically, the buffering effect of self-efficacy is stronger than the perception of authenticity. Finally, the paper discusses the theoretical and practical implications of the findings.

關鍵字

Abusive supervision ； self-efficacy ； perception of authenticity ； task performance ； withdrawal behavior

並列摘要

本研究是以資源保存理論（conservation of resources theory; COR）為基礎，探究主管不當督導與部屬工作行為（工作績效及退卻行為）之間的關聯性，並在壓力觀點與焦點因應（stress perspective and focuses）的脈絡下，分別檢視及比較個體的兩種資源（自我效能與信賴知覺）對上述關聯性的調節效果。本研究以國防組織成員為研究對象，採取直屬主管與部屬配對問卷進行資料蒐集，共蒐集有效配對問卷共238份。研究結果顯示出，主管不當督導分別對部屬工作績效具有負向影響及對退卻行為具有正向影響；其次，在調節效果方面，也發現個體的自我效能與信賴知覺都能有效緩解不當督導對部屬工作行為的不利影響，但是，自我效能的緩解效果顯著優於信賴知覺；最後，本研究亦針對理論與實務意涵及未來研究進行討論。

並列關鍵字

不當督導 ； 自我效能 ； 信賴知覺 ； 工作績效 ； 退卻行為

參考文獻

Adekiya, A. A. (2018). Effect of self-esteem on perceived job insecurity: The moderating role of self-efficacy and gender. Naše Gospodarstvo / Our Economy, 64(4), 10-22.

Aiken, L. S., and West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage.

Anderson, J. C., and Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.

Bacharach, S. B., and Bamberger, P. A. (2007). 9/11 and New York City firefighters’ post hoc unit support and control perceptions: A context theory of the consequences of involvement in traumatic work-related events. Academy of Management Journal, 50(4), 849-868.

Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215.