門診護理人員工作滿意度、角色認同與離職傾向之探討

A Study on the Job Satisfaction, Role Identity, and Turnover Tendency of Outpatient Clinic Nurses

蔡素慧(Su-Hui Tsai) ； 吳宗晉(Tsung-Chin Wu)

《醫務管理期刊》 22卷4期 (2021/12) Pp. 298-313

https://doi.org/10.6174/JHM.202112_22(4).298

摘要

目的：門診護理人員工作內容繁瑣，導致對與自己的工作滿意度與專業角色認同度低，因此本研究欲探討門診護理人員之工作滿意度、角色認同與離職傾向之相關性。方法：採用問卷調查方式，以南部四家區域級醫院之門診護理人員為研究對象，共發出175份問卷，有效問卷共166份，採用線性迴歸分析來檢測門診護理人員的角色認同與工作滿意度對於離職傾向之影響性。結果：「薪資福利」與「環境掌握」工作滿意度與角色認同達顯著正向影響（p＜0.05）；「病人家屬互動」工作滿意度與離職傾向達顯著負向影響（p＜0.05）。結論：本研究建議醫療機構應訂定獎勵金、升遷機會等之獎勵制度，並舉辦人際溝通與職場暴力教育訓練，藉以提升工作角色之期許與認同，進而降低離職傾向。

關鍵字

門診 ； 工作滿意度 ； 離職傾向

並列摘要

Objectives: Due to the cumbersome work of outpatient clinic nurses, their job satisfaction and professional role identity are relatively low. Therefore, this study aims to explore the correlations among the job satisfaction, role identity, and turnover tendency of outpatient clinic nurses. Methods: The questionnaire survey method was adopted, with outpatient clinic nurses from four regional hospitals in Southern Taiwan as research participants. A total of 175 questionnaire copies were distributed, of which 166 were effective questionnaires. Linear regression analysis was employed to verify the effects of the role identity and job satisfaction of outpatient clinic nurses on their turnover tendency. Results: ＂Salary and benefits＂ and ＂grasp of environment＂ produced a significantly positive impact (p ＜ 0.05) on job satisfaction and role identity. ＂Patient family interaction＂ produced a significantly negative impact (p ＜ 0.05) on job satisfaction and turnover tenancy. Conclusions: In this study, it is recommended that medical institutions set up incentive systems such as bonuses, promotional opportunities, etc, and organize interpersonal communication and workplace violence-related educational training in order to raise expectations and recognition towards job roles, thereby reducing the turnover tendency.

並列關鍵字

outpatient clinic ； job satisfaction ； turnover tendency

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