本國與外商企業人才管理程序指標重要性比較研究

Prioritization and Comparison of Measures of Talent Process Management within Domestic and Multinational Enterprises in Taiwan

劉仲矩(Chung-Chu Liu) ； 唐蕙莉(Hui-Li Tang)

《管理研究學報》 12卷2期 (2012/12) Pp. 75-105

https://doi.org/10.6626/MR.2012.12(2).04

摘要

本研究目的在比較本國及在台外商企業在人才管理程序的差異，人才管理程序指標包括：人才管理規劃、運作、發展、施行。以40位具人才管理經驗之專家為對象，採取層級分析法來瞭解指標的重要性程度。研究結果發現主構面的重要性依序為人才管理規劃最為重要，第二是人才管理施行，而人才管理運作及人才管理發展則同樣位居第三。次構面指標之重要性排序在整體分析結果上，回饋教導機制、激勵獎酬制度、績效標準、績效評估、職涯發展是排名在前三項的重要指標；台商企業分析結果，前三項排名為回饋教導機制、激勵獎酬制度、績效評估及任用決策檢討；外商企業則首重人才管理規劃層面中的遴選標準、激勵獎酬制度及制定職能標準。本研究並根據結果提供管理者或實務工作者相關的建議。

關鍵字

人才管理 ； 關鍵人才 ； 層級分析法 ； 人才評鑑 ； 接班人計畫 ； 領導力發展

並列摘要

The purpose of this study is to explore differences in talent management process between the domestic and foreign enterprises in Taiwan. The talent management process includes talent management planning, operation, development, and implementation. Forty experts with experience in talent management, through questionnaires and inquiries to sum up the indicators structure and breakdown of indicators of talent management in domestic and foreign enterprises. This study adopted Analytical Hierarchy Process (AHP) to analyze and prioritize the degree of importance of indicators. The results showed that the most important is talent management planning in the main dimensions of talent management indicators. The second is talent management implementation followed by the planning, and talent management operation and talent management development tied for third. Sort of indicators of the importance at the sub-dimensions in overall analysis, feedback and coaching, motivation and reward system, criteria of performance evaluation, implementation of performance evaluation and career development, are simultaneously ranked at the top three important indicators. The analyzing results of the ranked top three indicators at the sub-dimensions in Taiwanese enterprises are feedback and coaching, motivation and reward system, implementation of performance evaluation and review of appointment decisions. Yet the top three important indicators are the selection criteria, motivation and reward system and competency model establishment at the talent management planning level ranked among foreign enterprises. In addition, the researchers provide some relative suggestions for academics or practitioners based on the results of the study.

並列關鍵字

Talent management ； Key talent ； Analytical hierarchy process ； Talent assessment ； Succession plan ； Leadership development

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