This study examines the impact of concealment on organization-public relationships as seen from the perspective of customers. This study, based on the survey of a convenience store's customers suggested that if concealment on the part of PR professionals is motivated by a concern for the interests of employees and employer, customers may be less likely to condemn concealment. The determinants of acceptance are, in ascending order of importance, are concern for the interests of employees, employer, and self. The study also found that commitment varies with concern for employees, employer and self. Mutual control and trust, however, are correlated with concern for the interest of other employees.
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