從委外式員工協助方案探討企業員工諮商內容之研究

Investigating the Employees' Counseling Content from the External Model of Employee Assistance Programs

林栢章(Po-Chang Lin) ； 王精文(Ching-Wen Wang)

《中華輔導與諮商學報》 26期 (2009/09) Pp. 47-83

https://doi.org/10.7082/CJGC.200909.0047

摘要

在高壓力的職場環境下，如何幫助企業員工解決身心健康、工作壓力、家庭婚姻、生活事務等問題，已成為許多諮商輔導人員極為關心的課題。本研究從企業委外的員工協助方案(EAP)角度，探討不同產業別及企業別員工使用EAP諮商的內容與差異，以及EAP宣導活動與員工使用率的關係。資料蒐集採用事後回溯研究方法，取八家企業實際發生的員工求助行為紀錄，與宣導EAP活動的資料，先以內容分析法歸納出574筆諮商事件，再進行統計分析。研究發現如下：(1)整體員工諮商事件數，前三名為：法律諮詢、家庭婚姻、生涯發展。(2)高科技業與服務業員工，各呈現出顯著不同的諮商事件。(3)在高科技業或服務業中，本國與外商企業員工，各呈現出顯著不同的諮商事件。此外，在同一類的諮商事件中，員工也有不同的諮商問題內容。(4)不同的職稱別、年齡及工作年資的員工，各呈現出不同的諮商事件。(5)高程度的EAP宣導活動，或在宣導活動期間時，員工的EAP諮商使用率會明顯增加。本研究結果可提供國內企業諮商輔導單位及其研究人員參考。

關鍵字

員工協助方案 ； 員工問題 ； 員工諮商輔導 ； 健康促進

並列摘要

Under high stress workplace environment, counselors have concerns with the issues of how to support employee to deal with problems drawn from physical and mental health, work stress, marital status, family life and daily life. This study investigated the employees' counseling contents among different industries and national enterprises, and explored the relationship between the promotion activities and the utilization rate of the external employee assistance programs (EAP). We collected 574 employees' counseling records and the promotion activities data of EAP from eight companies. After content analysis and statistical analysis, the findings were as follows: (1) The top three employees' counseling areas were law consultation, family and marriage, and career development. (2) The employees' counseling issues in high-tech industry were significantly different from the service industry. (3) The employees' counseling contents in domestic companies were significantly different from the foreign companies within high-tech industry and the service industry. Besides, different problem contents were shown in the same counseling service. (4) Employeed with various positions, ages, and work years showed different counseling contents. (5) High degree or duration of EAP promotion activities significantly increases the utilization rate of EAP. Finally, the implications and practical suggestions of the research findings are discussed.

並列關鍵字

employee assistance programs ； employee problem ； employee counseling and guidance ； health promotion

參考文獻

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