員工感知主管內部企業家精神與員工滿意度之探討

An Investigation of the Relationship Between Employee Perception of Supervisor Intrapreneurship and Employee Satisfaction

林進盛(Gen-Zen Lin) ； 李怡慶(Yii-Ching Lee) ； 楊建昌(Chien-Chang Yang) ； 尤挺諺(Ting-Yen Yu) ； 謝宛霖(Wan-Lin Hsieh)

《澄清醫護管理雜誌》 17卷1期 (2021/01) Pp. 27-37

摘要

目的：本研究旨在探討醫療組織員工所感知到的主管內部企業家精神與員工滿意度相關性進行探討，另外也會探討五大人格特質。過去探討內部企業家精神與員工滿意度的關係，多以同一個體研究對象進行探討，鮮少去探討雙方互動之後的結果，因此本研究係以員工的角度來調查其所感知到的主管內部企業家精神與其滿意度之間的相關性。方法：本研究以台中市某區域教學醫院的員工為研究對象進行調查。針對全院906位員工進行正式問卷發放，總共回收524份有效問卷，回收率為57.84％。並進一步將所得資料以SPSS20.0統計軟體進行分析。結果：本研究結果發現：一、員工感知主管在管理領導時具備內部企業家精神的風險承擔性、主動預應性及團隊合作性則與其員工滿意度呈現顯著正相關，而其中最關鍵的因素為主動預應性。二、為了提升醫療組織員工的滿意度最需關注的可能是員工的自主權而非過往最常提到之薪資福利。三、員工的人格特質具備和善性及嚴謹自律性對員工滿意度及員工感知主管內部企業家精神皆具正向影響，而神經質皆呈現負向影響。四、員工感知主管內部企業家精神在人格特質與員工滿意度之間具有中介效果。結論：醫院若無法在一開始面試員工時，就針對合適的人格特質來挑選員工，尚可以透過提升主管的內部企業家精神來協助提升員工滿意度。

關鍵字

員工滿意度 ； 內部企業家精神 ； 人格特質

並列摘要

Purposes: The purpose of this study is to investigate the correlation between the perception of supervisor intrapreneurship by employees of medical institutions and employee satisfaction as well as the Big Five personality traits. Most previous studies have focused the correlation between an employee's intrapreneurship and satisfaction. Instead of measuring an employee's intrapreneurship, this study measures supervisor intrapreneurship from employees' perspective. Therefore, our study investigates the correlation between an employee's perception of supervisor intrapreneurship and employee satisfaction. Methods: The research participants of this study are employees of a reginal teaching hospital in Taichung City. Formal questionnaires were issued to 906 employees in the hospital, and a total of 524 valid questionnaires were collected for a rate of 57.84%. The obtained data were analyzed using SPSS 20.0 statistical software. Results: The study found that: (1) The perception by employees that supervisors engage in intrapreneurial risk-taking, proactiveness, and teamwork in management and leadership is significantly positively correlated with employee satisfaction, with active anticipation being the most critical factor. (2) Medical institutions should pay the most attention to employee autonomy, rather than salary and benefits, which are the most frequently mentioned factors, in order to improve employee satisfaction. (3) Employees' personality traits such as agreeableness and conscientiousness have a positive impact on employee satisfaction and employee perception of supervisor intrapreneurship, whereas neuroticism has a negative impact. (4) Employee perception of supervisor intrapreneurship has a modulating effect between personality traits and employee satisfaction. Conclusions: Hospitals that are unable to select employees with appropriate personality traits when initially interviewing them can still improve employee satisfaction by managing supervisor intrapreneurship.

並列關鍵字

Employee satisfaction ； Supervisor intrapreneurship ； Personality traits