以平衡計分卡觀點建構所務評鑑經營關鍵要素之探討

Exploration the Performance Evaluation Indexes System of Graduate Affair operation-The View of Balanced Score Card

陳恒毅(H. Y. Chen)

《危機管理學刊》 8卷2期 (2011/09) Pp. 67-76

https://doi.org/10.6459/JCM.201109_8(2).0007

摘要

在少子化及高教體系競爭激烈的情境下，私立技職學校如何在激烈環境中調整發展策略、提昇教育績效品質、建構出跨部門整合的高績效團隊、營造校園的核心文化及價值，強化學校整體競爭力，將成爲各校所要發展的方向。一個良好績效評估系統的建立必須去尋找適當的指標，唯有如此才能夠客觀且正確地衡量學校整體及其各單位的實施績效，本研究以平衡計分卡觀點，佐以次級資料分析，共有四個層面、十六個評估指標被發掘出來；並進而導入層級分析。研究結果顯示，影響所務經營前七大關鍵因素依序爲「輔導學生證照就業」、「研究期刊質、量的發表」、「產學合作承接數量跟金額」、「補助教師研習要點」、「當地特色產業結合」及「課程模組化」、「圖書經費」。

關鍵字

平衡計分卡 ； 次級資料分析 ； 層級分析法

並列摘要

This study aims at the graduate director who needs to build performance evaluation system of the graduate affairs to adapt to the competitive academic environment. Which critical factors will help the director to transform its operation type successfully? And what are the degree of importance and the consequence of the critical factors respectively? This study has found out the related measurement indexes on the basis of the balanced score card with the past academic-evaluation document (secondary data). Four aspects and thirteen indexes are classified.Then the researcher consulted the opinions of the outstanding alumna, local-enterprise experts and those who actually involved in enterprise operation according to the Analytic Hierarchy Process (AHP) to simplify the complicated problem evaluation system into precise factor level system. The top seven indexes dominating performance evaluation system of graduate affair development are found out.

並列關鍵字

Balanced Scored Card ； Secondary Data ； Analytic Hierarchy Process

參考文獻

翁福榮、廖春文(2005)。全面品質管理與平衡計分卡在學校經營策略應用之整合模式探究。台中教育大學學報。19(2)，99-126。

教育統計資訊大綱 (2011).“技職院校學校數,”取自http://www.edu.tw/EDU_WEB/EDU_MGT/STATISTICS/EDU7220001/overview/brief-htm/

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