社區安全作業風險管理之研究

A Study on Operational Risk Management of Community Security

唐雲明(Y. M. Tang) ； 林懋琳(M. L. Lin)

《危機管理學刊》 12卷2期 (2015/09) Pp. 71-82

https://doi.org/10.6459/JCM.201509_12(2).0007

摘要

本研究經由文獻探討分析，整理出社區安全五大面向，包括：社區健康、社區防災與防火、社區家庭暴力、社區保全管理以及社區物業管理。再根據此五大面向運用文獻探討進行社區安全危險因子之分析，另外運用焦點團體法進行危險識別，接著運用問卷調查法進行風險評估，結果50件原始危險中，評為高度風險等級者有21件，評為中度風險等級者有25件，評為低度風險等級者有4件。並且運用深度訪談法進行分析風險控制及風險控制決策，最後以模擬之方式進行執行風險控制。研究結果發現，採取改善對策後，21件原始高度風險，只剩2件，而整體社區安全原始之平均風險指數（ARI）為15.65，也預期可降為6.01，模擬實際執行風險控制後之實際平均風險指數（ARI）降為6.39，其平均風險指數共降低9.26，效果顯著。

關鍵字

社區 ； 社區安全 ； 社區安全管理 ； 作業風險管理 ； 作業風險管理整合軟體

並列摘要

This study sorted out the top 5 aspects for community security through literature review, including community health, community disaster preparedness and fire prevention, community domestic violence, community security service management, and community property management. Based on these 5 aspects, literature review was adopted to analyze the hazards for community security. In addition, the method of focus groups was performed to identify hazard, and the method of questionnaires was performed to conduct risk assessment. The results demonstrated that of 50 items of original hazards, 21 items were assessed at high risk, 25 items were assessed at moderate risk, and 4 items were assessed at low risk. Moreover, the method of depth interviews was performed to analyze risk control and risk control decisions. Finally, risk control was executed using simulation models. The findings of this study demonstrated that after adopting implemented risk controls simulation models, of 21 items with original high risk, only 2 remained high risks. The overall community security original average risk index (ARI) of 15.65 was also expected to be reduced to 6.01. The actual ARI was reduced to 6.39 with a decrease of 9.26 after simulating actual implemented risk controls, and the effect was significant.

並列關鍵字

Community ； Community Security ； Community Security Management ； Operational Risk Management (ORM) ； Operational Risk Management Integration Tool (ORMIT)

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