面對新型冠狀病毒肺炎疫情擴散,為顧及學習者的受教權及畢業學分的需求,高雄市立空中大學(簡稱高雄空大)首次將傳統面對面教學改以網路直播方式進行,對教學者及學習者雙方均造成極大衝擊。本研究是以高雄空大108-2學期進行為期4週的網路直播課程為研究對象,從校方、教學者及學習者三個面向檢視與省思網路直播課程所衍生的問題。本研究發現:一、課程屬性與網路直播硬體設備有關;二、選修課程的成人學習者,其特性為年齡偏長,較缺乏資訊科技素養,進修目的以人際互動為主,課程學習為輔,當授課方式改以網路直播時,無法進行傳統的人際互動,進而降低其學習意願;三、以網路直播進行教學時,教學端操作步驟較為複雜,多數擔任面對面課程之教學者,在疫情期間仍願在無任何學習者的教室內,在校方全程協助下完成網路直播教學。
To meet the learning needs and credit requirements of adult learners during the coronavirus disease-2019 (COVID-19) pandemic, the Open University of Kaohsiung for the first time adjusted its courses from face-to-face to synchronous online teaching. Synchronous online teaching and learning could be challenging for instructors and adult learners. Online education can be influenced by a wide range of aspects such as interaction between instructors and adult learners and differences in information-technology literacy. Accordingly, a four-week action research was conducted in the second half of the 2019 school year to explore synchronous online teaching and learning. The study findings are outlined as follows: 1. online hardware requirements were dependent on course attributes; 2. adult learners who preferred face-to-face courses tended to be older and have lower information technology literacy; developing friendships while studying was considered more important than studying itself, and a lack of direct social contact during online learning reduced learning enjoyment; 3. most instructors were not familiar with the synchronous online teaching software and preferred on-campus to at-home instruction because timely technical assistance was unavailable in the online teaching environment.