受僱員工工作滿意度影響因素之分析－兼論員工協助方案之效能

The Analysis of Factors Affecting Employees’ Job Satisfaction－Focus on the Effectiveness of Employee Assistance Programs

陳彧夫(Fu-Yu Chen)

指導教授 ： 王宏文

國立臺灣大學/社會科學院/政治學研究所/碩士(2012年)

https://doi.org/10.6342/NTU.2012.02637

摘要

勞工族群是台灣經濟發展的主要動力及社會安定的基石，因此，政府在法律及執行面上努力建構一個完整體系以保障勞工；而企業為了使員工能專注於工作，近年來開始導入員工協助方案，以解決員工工作、生活上的問題。雖然外在客觀環境逐步改善，但國內受僱員工對於工作上主觀認知如何，值得加以重視及探討。
本研究以勞委會辦理之100年「勞工生活及就業調查」之受僱員工為研究對象，樣本共3098份，統計分析採敘述統計、卡方檢定及多元迴歸方法；並分別以工資、性別平等、主管關切、同事友誼、人事升遷滿意度作為衡量工作滿意之構面。
研究結果發現，個人背景：不同性別員工對工作滿意，並無顯著差異；年齡層增加對工資滿意度上升，其餘各構面之工作滿意則與年齡層約略呈相反方向變動；而學歷愈高對同事友誼及工資愈感滿意，對升遷恰好相反，愈不滿意。員工特性：階層愈高之員工，一般而言，工作滿意度愈高；工作年資愈久，對於工資愈滿意，對於升遷及主管關切的滿意度則大約呈現U型關係。組織特徵：員工規模愈大之受僱者，對工作愈不滿意。同時研究也驗證員工協助方案，正向影響受僱者工作滿意。

關鍵字

工作滿意 ； 員工協助方案 ； 工資 ； 性別平等 ； 主管關切 ； 同事友誼 ； 人事升遷

並列摘要

Labor plays a major role in Taiwan’s economic growth and forms a solid foundation for our social security. Because of this, the government is actively setting up a comprehensive system to protect labor. At the same time, to let employees focus on their work, recently enterprises start introducing Employee Assistance Programs to help solve employees’ problems both in their work and in their daily life. Although the overall social circumstances have been gradually improved, it is still important to study the subjective cognition of the employees.
This research analyzes the data based on 3,098 regular employees’ samples of
" Survey on the Living and Employment Situation of Labor " conducted by Council of Labor Affairs, 2011. The statistical analysis methods adopted by the study include descriptive statistics, chi-square test, and multiple regression model. By examining aspects including wage, gender equality, supervisor’s concerns, co-worker relations, and job promotion, the study aims to evaluate how an employee is satisfied with his job.
The study reveals the result that when the personal background is taken into consideration, the gender is not significantly related to job satisfaction. Yet, age shows a marked discrepancy. That is to say, the older the worker becomes, the more satisfied he is with his wage, but less satisfied with the other aspects such as gender equality, supervisor’s concerns, co-worker relations, and job promotion. As for an employee with a higher educational level, he is usually more satisfied with his wage and co-worker relations, but sometimes he is less satisfied with the speed he can get a promotion. Also, when an employee is in a higher position, he is more satisfied with his job, and the longer his job tenure is, the more satisfied he is with his wage. The relation between job tenure and the satisfaction of job promotion can be shown in a graph of a U-shape. The relation between job tenure and supervisor’s concerns is also a U-shaped one. While the more employees a company hires, the less satisfied the worker feels with his job. Moreover, the study reveals that EAPs helps an employee to enjoy his job much more.

並列關鍵字

job satisfaction ； Employee Assistance Programs(EAPs) ； wage ； gender equality ； co-worker relations ； job promotion

參考文獻

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