Anderson, Claes Formell and Donald R. Lehmann, 1994, “Customer Satisfaction, Market Share, and Profitability: Findings from Sweden,” Journal of Marketing, Vol 58。
Cheuk, W. C. (2001). Housing subsidy policy and equality in housing [master's thesis, The University of Hong Kong]. Airiti Library. https://www.airitilibrary.com/Article/Detail?DocID=U0029-1812201200017039