內外部評鑑長久以來一直是受到關注的議題,且文獻分析亦顯示自我評鑑仍有其爭議;因此本研究旨在探究科技大學行政部門內外部自我評鑑媒合之困境及其因應方式,透過訪談內部自我評鑑人員、外部自我評鑑人員及專家學者合計17位,並對於訪談的內容進行質化資料的編碼分析,據以詮釋內外部自我評鑑在規劃、實施與結果運用階段相互配合之情形,研提建議給予相關單位參考,最後得致以下結論: 一、自我評鑑媒合問題共有12項,依序為「標準未考慮到各校之差異」、「不清楚如何辦理自評」、「缺乏評鑑知能」、「內部自我評鑑人員資源不足」、「內部自我評鑑人員缺乏信任」、「內部自我評鑑人員資料蒐集上的困境」、「發現問題的一致性」、「結果缺乏回饋」、「評鑑目的是否達成」、「主管對自我評鑑的態度」、「內部自我評鑑人員資料呈現之完整性」、「結果報告不被認可」。 二、自我評鑑在「評鑑人員角色不同影響評鑑觀點」困境之解決方式為「慎選評鑑人員並建立對話機制」、在「成員參與程度」困境之解決方式為「透過主管要求與動員並積極鼓勵校內成員參與」及在「目的與實施上的矛盾」困境之解決方式為「建立評鑑知能與委託第三者辦理自我評鑑」。
There has been an important issue between internal evaluation and external evaluation. In addition, literature review that has indicated there still has argument on self-study. Therefore, this study aimed to explore the difficulties and solution methods of the match between internal and external self-study of administrative departments in universities of technology. To aim this purpose, semi-structured interview was used to interview internal evaluators, external evaluators, and experts. Then, ATLAS. ti 5.2 was used in order to analyze the text. At last, the main conclusions are as the follows: 1. There are 12 match problems in self-study which are: (1) evaluators don’t use the difference criterias for different schools, (2) people don’t know how to hold a self-study, (3) people are short of evaluation competence, (4) internal evaluators don’t have enough resources, (5) internal evaluators can’t trust the others, (6) the barrier of internal evaluators in data-collecting, (7) both internal and external evaluators’ don’t have the same opinon, (8) lack of feedback for the evaluation report, (9) the goal of evaluation is achieved or not? (10) superintendence’s attitude toward self-study, (11) the completed degree of data-displaying by internal evaluators, (12) evaluation report is unrecognized. 2. The difficulties in self-study are (1) “different evaluators have different point of view toward self-study,” and can be settled by ”choose evaluators carefully and set up a mechanism of communication;” (2) “member’s participation in self-study;” and can be solved by “superintendence have to ask, mobilize and encourage in order to raise member’s participation;” (3) “the contradiction between purpose and practice” can be eased by “build competences of evaluation and commission the third party to transact self-study”.
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