商品揀貨方法研製

Developing A Method For Commodity Picking

王紹懿(Shao-Yi Wang)

指導教授 ： 車振華

國立臺北科技大學/管理學院/工業工程與管理系碩士班/碩士(2014年)

摘要

近幾年來無線射頻識別技術Radio Frequency Identification(RFID)是新興的熱門技術，應用的層面相當廣泛，如物流系統、門禁系統…等，RFID技術可以使的貨品的管理上更加便捷，因此，有許多的賣場都加以引進RFID技術。因此，本研究建置RFID服務模式結合揀貨機制，在後端賣場部分使用U型佈置，為了在「顧客等待時間」與「在途量」這兩項績效取得最有效的揀貨機制。
本研究利用PlantSimulation9.0系統模擬軟體去建構不同揀貨機制下的模式環境並對其進行數次的模擬，針對「顧客等待時間」與「在途量」這兩項績效指標進行比較，根據模擬結果在兩項績效指標上的結果，比較出哪種機制會更佳的有效率，可以使得顧客的等待時間長短與倉庫的在途量大小之間取得最佳的平衡，提高顧客對賣場的服務滿意度，減少存貨成本等優點，有利未來在作業上的實施。

關鍵字

系統模擬 ； RFID技術 ； 多揀貨員

並列摘要

In recent years, RFID is an emerging hot technology, this technology is widely used in many aspects, such as logistics systems, access control systems ... etc. RFID technology enables the management of commodities more convenient. Therefore, there are many hypermarkets have to introduce RFID technology.So, this study builds RFID service models combines picking mechanism and using the U-shaped layout in backend store. The purpose is to allow the customer waiting time and on-order inventory get the best performance of these two mechanisms.
This study uses the PlantSimulation9.0 system simulation software to construct the model under the different environments of picking mechanism, and its simulation several times. It is compare the two performances on customer waiting time and on-order inventory. According to the results of the simulation results on two performance indicators to compare which mechanism would be more efficient, and which can make the best balance between the customer waiting time and the on-order inventory. The best mechanism can improve the customer service satisfaction in hypermarket, reduce the cost of inventories, and contribute to implementation in the future.

並列關鍵字

System Simulation ； RFID Technology ； Multi-pickers

參考文獻

34. 陳佳慶，商品陳列之賣場規則，碩士論文，國立台北科技大學工業工程與管理所，台北，2013。

37. 簡稚峰，基於行動式RFID應用於賣場服務之安全機制設計，碩士論文，國立中興大學資訊網路多媒體所，台中，2010。

1. A. Hamzadayi and G. Yildiz, “A genetic algorithm based approach for simultaneously balancing and sequencing of mixed-model U-lines with parallel workstations and zoning constraints,” Computer & Industrial Engineering, vol. 62, 2012, pp. 206-215.

2. C. Condea, F. Thiesse and E. Fleisch, “RFID-enabled shelf replenishment with backroom monitoring in retail stores,” Decision Support Systems, vol. 52, no. 4, 2012, pp. 839-849.

3. C. G. Petersen, ”An evaluation of order picking policies for mail order companies, ”Production and Operation Management, vol. 9(4), 2000, pp. 319–335.