本研究的目的在透過政府對於外籍與大陸配偶照顧輔導措施之分析,探討外籍配偶生活適應輔導班的規劃及執行情形。 本研究以回應性政策評估為研究途徑,採質化分析為主要的評估方法,輔以文獻回顧及深度訪談相關政策利害關係人,以溝通、資源、執行者意向、機關結構、顧客滿意度等五大評估指標,期瞭解政策利害關係人的看法、見解及感受,以探討外籍配偶生活適應輔導班之規劃及執行成效,並評估該措施之規劃與執行是否符合利害關係人對於政策所提出的主張、關切與議題。 根據文獻回顧及深度訪談之研究發現,提出下列建議: 一、整合外籍配偶照顧輔導資源網絡,強化生活適應輔導政策宣導。 二、探究外籍與大陸配偶無法參加生活適應輔導班之原因,提供支持性服務。 三、定期召開檢討會議,暢通雙向溝通管道,建立政策目標共識。 四、重新規劃輔導課程內容,委由專責單位辦理。 五、善用外籍與大陸配偶資料庫,掌握服務對象。 六、定期研究、調查政策執行成效,適時修正政策方向。
This research aims to know the plan and administration of life adjustment courses of foreign spouse by the analysis of the government measures offered to help the living of spouses from foreign countries and China. This research employs responsive policy evaluation and qualitative analysis as the main evaluating method. It also involves document review and interviews with stakeholders of related policies. The five main evaluating indexes are communication, resources, intention of the executive, construction of the organization, and the degree of customer satisfaction. By understanding the viewpoints, advices, and feelings of the stakeholders, the results of plan and administration of life adjustment course can be examined, in order to evaluate whether the measures suit the stakeholders’ opinions, concerns and issues about the policies. According to the results of document review and interviews, the following suggestions have been raised: 1.Reorganize the consulting web site for foreign spouse, and fortify the promotion policies of life adjustment courses. 2.To understand the reason for those who cannot attend the courses and offer them supportive services. 3.Hold the conference regularly, ensure the two-way communication, and built the common consensus of policy goals. 4.Rearrange the content of the courses, and authorize it to professional unites. 5.Use the database of foreign and Chinese spouses, ensure the target group of the services. 6.Regular researches and examinations on the results of the policies, and proper amendments applied.