高齡者輔助科技服務平臺之建構

The Establishment of Assistive Technology Service Platform for Elders

周豊順(Li-Shun Chou)

指導教授 ： 陳燕禎

元智大學/人文社會學院/社會暨政策科學學系/碩士(2011年)

摘要

受到少子化與高齡化的雙重影響，未來我國將面臨照護人力不足的問題，需要藉助輔助科技的力量來解決。本研究主要藉由探討高齡者使用輔助科技的情形，來分析高齡者使用輔助科技之成效，並建構出輔助科技供應者與輔助科技需求者互動之平台。本研究採質化研究的深度訪談法，對使用輔助科技的高齡者及其照顧者、政府部門、輔具廠商、醫療院所進行訪談，收集第一手深度性資料，共完成訪談18位。
本研究結果為：輔助科技服務供應者必須提供高齡者積極性的輔助科技服務，以符合高齡者的適性輔具需求。在政府部門方面，應加強輔具政策宣導與主動關懷高齡者輔具需求；在輔具廠商方面，應增加輔具服務據點與提供完善售後服務；在醫療院所方面，應提供專業輔具諮詢服務與簡化醫療證明申請流程；在照顧者方面，應增進自身輔助科技知識與增強輔具正面性價值。本研究亦提出具體建議：1.在高齡者方面，要勇於表達自己的輔具意見，加強輔具保養的觀念；2.在政府部門方面，增加輔具服務文宣品的數量，經常舉辦輔助科技的展覽會。 3.在醫療院所方面，落實出院準備服務，增設高齡者單一窗口；4.在輔具業者方面，暢通輔具銷售管道，提供更多樣化的生活輔具選擇；5.在照顧者方面，應增進本身的輔助科技知識，鼓勵被照顧者多利用輔具參與社會互動。

關鍵字

輔助科技 ； 社會支持理論 ； 5A’s ； 適性輔具 ； 創新擴散理論

並列摘要

Due to the double impact of declining birthrate and aging population, the lack of manpower in elderly care will become an issue in our country in the future, and the utilization of assistive technology will be necessary. By mainly exploring the use of assistive technology by elders, this research analyzed its effect, and established a platform for interactions between assistive technology providers and demanders. The research adopted the in-depth interview method of qualitative research, interviewing elders and their caregivers using assistive technology, related departments of the Government, assistive device manufacturers and hospitals, to collect first-hand in-depth data. Totally 18 people were interviewed.
The results of this research are described below: Assistive technology service providers have to provide elders with positive assistive technology services, to suit their need for adaptive assistive devices; related departments of the Government should enhance the assistive device policy propaganda, and be concerned about the need of elders for assistive devices; assistive device manufacturers should increase their service locations and provide complete after-sales services; hospitals should offer professional assistive device consulting service, and simplify their medical certificate application processes; caregivers should improve their own knowledge of assistive technology, and enhance the positive value of assistive devices. This research also made actual suggestions as follows: 1. Elders have to express their own opinions on assistive devices actively, and improve their concept on assistive device maintenance; 2. related departments of the Government should increase the assistive device service propaganda materials and frequently hold assistive device exhibitions; 3. Hospitals should implement discharge planning, and provide one-stop services for elders; 4. assistive device manufacturers should ensure the smoothness of assistive device sales channels, and provide a more diversity of assistive devices for daily life; 5. caregivers should improve their knowledge of assistive technology, and encourage their care receivers to use their assistive devices to participate in social interactions.

並列關鍵字

theory of diffusion of innovation ； assistive technology ； social support theory ； 5A's ； adaptive assistive device

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