建構一個達到卓越企業之策略管理: 以美國國家品質獎得獎主為例

Strategic Management toward Business Excellence- some insights and evidences

羅柏特(ROBERTO ANDRES ALCIVAR ESPIN)

指導教授 ： 陳啟光

元智大學/工程學院/工業工程與管理學系/碩士(2013年)

https://doi.org/10.6838/YZU.2013.00069

摘要

為了讓組織策略規劃與部屬之管理更有鏈結性及有效性，本研究嘗試建構一套成功策略管理的關鍵指標，期望組織可依循關鍵指標來確實執行策略部署。本研究透過五個常見的策略執行工具之相關文獻的回顧，進而彙整出12個成功策略管理的關鍵指標。本研究最後選擇兩家美國國家品質獎得主企業(MEDRAD及Xerox)來進一步驗證與展示此12個關鍵因子的可行性與有效性。結果顯示，本研究所發展的12個關鍵因子可確實帶領組織從策略目標的規劃，乃至策略的確實執行。

關鍵字

卓越經營 ； 企業策略 ； 策略管理 ； 策略規劃 ； 策略部署

並列摘要

Due to differences that exist between the planning and implementation on strategic management approaches, organizations reach a performance that can be better if the strategic planning and the day to day business operations are linked. The purpose of this research is to identify successful points that contribute organizations to deploy their strategy. This research review well-known strategy deployment models including Balanced Scorecard, Hoshin, Malcolm Baldrige Award and European Foundation for Quality Management Excellence Model Quality Award, summarize successful points from the reviewed strategy deployment models, and examine successful points in terms of two empirical cases using secondary information from the world-class organizations, Medrad and Xerox. The finding indicate that the analyzed organizations link strategy planning and implementation using a variety of management tools and systems in its operation, also it is illustrated that all twelve successful points has been used in order to have successful implementation of strategic management. The successful points proposed can help organizations to achieve their planned objectives, contributing to upgrade industrial and occupational competitiveness, facilitating social and economic development.

並列關鍵字

Business Excellence ； Business Strategy ； Strategic Management ； Strategy Planning ； Strategy Deployment

參考文獻

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